I met with the NP, she listened to what I said, she helped me and made me feel like an actual person. This is not a turn and burn place, they take the time to get to know you. Also, since I met with the NP, Dr. Patel made a point to come and say Hi and make sure I got all my questions answered. My husband has an appointment this week since I raved about them so much. Worth the time, co-pay and visit.