The doctor and her staff are very friendly and helpful. The wait was a bit long but not unacceptable. I loved that she listened to me and answered my questions. It was my first time with her and I think I am going to be happy with the switch. I also like that they have everything set electronically. I can make appointments on line, fill out paperwork online and access my into on line. I also loved that she sent my prescription straight to the pharmacy I use while she was sitting there with me in the office.