Pediatricians in Heritage Hills, MD
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Solid visit, but the girl at the front desk didn't acknowledge me once I checked in (as she was eating). She never looked over at me or spoke while I waited, so I approached her 10 mins after my appointment time to ask for an update and see what's going on. She then said she was on her lunch break. She must have better customer service if she is the first face that patients see once they arrive.
Adora N. Otiji,
My visit with Dr. Otiji was very good. My children were new patient for her but she was very professional. The nursing staff was just as professional. They made my girls feel comfortable which made me feel good. I don't want to miss spell her name but I want to send a special thanks to the nurse for taking the time out for my baby girl that just had to have a shot..??..
It wasn’t the doctor that was the problem. It was the lady at the front desk. I handed her my id and I’m 21. This doctor doesn’t specialize in 21 year olds and older. I don’t know why the front desk lady didn’t say anything. Waste of my time
DNP, CRNP, NP, FNP
The office is located on the basement level, accessed from around back. There were enough windows to let in good natural light, but the office itself isn't anything fancy. The front desk attendant/nurses assistant was nice and apologized profusely for my wait. I left very disappointed, though, because the treatment I had requested ended up not being able to happen. If they had considered my appointment time and my need when I first arrived, I could have been seen right away ahead of another patient needed a more extensive treatment, and we could have figured that out much earlier, eliminating my 60 minute wait. The doctor seemed nice enough for the short time I was with her and was apologetic about being unable to help me, but I don't know if I'll be going back, as the overall feel of the office seemed unorganized.
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