I just moved to the area and I was like I booked her through zocdoc by who took my daughters insurance and her staff was very on top of everything, in a good way! I previously booked with another office but the appt fell through from them not saving my information properly .. I then found this office and I was glad Dr. Hughes staff confirmed my appt so quickly. It seems that the appt times are up to date to their system unlike other offices where we have to later find out it isn't. When I got there they took down our information and soon after was called to the back. We saw the nurse practitioners since she was out, which by theRe was a notification of that on the door , that's a hint of good communication.. and she was very nice as well. They were thorough to check my daughter and quick but not in a rushing way. She was cranky from no nap and they were patient. In us waddling behind from room to room. I like there are toys like buildables in each room to preoccupy their little patients , I haven't seen that yet and it's a great idea!