Dr Polun showed genuine concern during my consultation session, listens as much as he talks if not more, explained both his diagnosis and treatment plan in a straightforward, transparent, and easily understood manner. The office staff was friendly, made me feel at ease, and treated everyone professionally. The waiting area had enough seats to accommodate about 9 people. It was a little crowded during my visit, but it was to be expected being the first week after the holidays. Still, I didn't have to wait unbearably long. Even if I did, I don't think I'd mind, because I see it as Dr Polun really spending time with his patients. As long as I get my fair share of his time, all is good.