I waited over two hours to be seen because they "have problems with zocdoc" and couldn't find my appointment. Dr. Perez was amazing and I had a great in office experience despite the wait. However, a few days later I was called and informed that I still owed them for my visit after already paying for the full VIP package they offer for those uninsured. The office manager informed me that I "should have known" that the special X-Ray was an additional charge because it was "in a different room". She was argumentative on the phone and insulted my intelligence repeatedly. I am a highly successful working professional with multiple higher education degrees so I didn't appreciate her assumption regarding my intelligence just because going into another room indicates additional fees. I was extremely calm and praised the front desk staff and Dr. Perez and told her I was disappointed that this was not communicated to me in office and seemed quite sketchy. She yelled at me that I refused to agree to the charge (not true I just stated it was difficult after already spending quite a sum at my visit) and eventually waived the fee. When she waived it she essentially told me I was becoming detrimental to their service and that our bill goes towards the payroll of their staff and that by not paying I was hurting this. If the office manager was not so incredibly rude and unprofessional I would probably return to this office but unfortunately I can't trust them and their service is horrendous and offensive. I hope others have a better experience.