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Doctors in Fountain Hills, AZ 85268, 85268 | POMCO - POMCO-PHCS/Multiplan

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Primary Care Doctor
"The office was well marked and easy to locate. The reception area was clean, bright, and nicely decorated for Halloween. Dr. Rotella was warm, kind, and professional. I never felt rushed by him. He was thorough, took time to answer my questions, and seemed very genuine. My only complaint is the front office staff. I received multiple emails from ZocDoc, emails from the office itself, and a text reminder the morning of the appointment. Each one said that my appointment was at 9:45. It was not noted anywhere on any of the correspondence that I needed to arrive early. I thought I remember when I booked that I was to arrive at 9:45 for a 10:15 appointment. Apparently, that was not the case. When I arrived at 9:45 (my husband arrived at 9:10 for his appt scheduled for 9:15), the receptionist was quite abrupt. I apologized and explained that I thought 9:45 was my scheduled arrival time. She then rebutted that her office manager even told me on the message that was left that I was supposed to be there at 9:15. I never received any message, so I can't confirm this, but I recommended to them that they put in their correspondence if they want patients to arrive early. Many offices build this time into their calendar, and I don't believe it's my responsibility as a patient to know that I am supposed to arrive at 9:15, when all of the correspondence says 9:45. My husband, whose appointment was 30 minutes prior to mine, had the same experience with the receptionist. As we were leaving, another front office person who checked us out was also less than friendly. I would still recommend Dr. Rotella, but just be forewarned that you may not get the warm welcome that you may from other offices."
10117 N 92nd St., Scottsdale, AZ 85258
Within 10 miles
Nurse Practitioner
10210 North 92nd St, Scottsdale, AZ 85258
Within 10 miles
Women's Health Nurse Practitioner
10752 N 89th Place, Scottsdale, AZ 85260
Within 10 miles
Primary Care Doctor
1941 W. Guadalupe Rd, Mesa, AZ 85202
Within 20 miles
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