Cigna Doctors in Chicago, IL
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The nurse practitioner was very nice, welcoming and knowledgeable, but i am frustrated with the office because I feel like I wasted my money. I wanted three things- a Pap smear, std testing and a yeast/bacterial infection culture and I got none of those. I actually called the office prior to the appointment and asked if she could provide those things for me even though she wasn’t an obgyn and they said yes. I cancelled an appointment I had with another doctor because I felt more comfortable with a woman. Then I got none of the things I wanted and will have to spend more time and money elsewhere to get what I wanted in the first place. I called ahead to avoid this very situation, was clear about what I wanted (I even asked twice on the phone to be sure about all three reasons for my visit) and ended up with 5-10 minutes of talking instead. I don’t think I should have to pay for this visit because I did not receive the services I specifically inquired about prior to the appointment as it was too late in the day. I was not made aware of this time constraint on the phone. Also, I was offered two prescriptions for both an antibiotic and a yeast infection pill for an infection that I was told I probably don’t have based on talking about my symptoms.
It was my first time meeting Dr. Bollam . She was so friendly and kind , I lost my wonderful Dr Locke to retirement. So I was apprehensive to have another Dr. Dr. Bollam was so lovely to me and I look forward being her patient for a long time.
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