I arrived at my appointment to find out that ZocDoc did not re-schedule me. I even received email and text messages reminding me of my appointment with Dr Ramos. Fortunately for me, he has a TRULY professional and kind staff. They squeezed me into his schedule. They may the whole process very effortless. I am extremely scared of getting my blood drawn. The nurse was ABSOLUTELY phenomenal. So thank you EVERYONE, I really appreciate such a smooth visit.