I needed a LOT of work! And my insurance ran out in less than a week. Worked really great with me to get it all done. The entire staff was friendly and personable. They remembered things about me personally from two months ago. The biggest thing I think (other than the quality of the work) is that he didn't make me feel ashamed for the condition of my mouth. I have a great pain tolerance and low anxiety about the dentist, except for getting lectured and shamed. No lecturing here! Very helpful, thoughtful and concerned about my specific situation.