I've been seeing Dr. Reff for over 10 yrs. He was recommended to me by my internist. She has retired now, unfortunately, but she always knew who to recommend--the BEST! He's understanding and always greets me with a smile. If I need to cancel an appt. at the last moment, because of illness--He doesn't charge me a late fee. I don't know if that's his policy with others, but I sure appreciate it.!