{"id":18351,"date":"2024-07-18T10:02:07","date_gmt":"2024-07-18T15:02:07","guid":{"rendered":"https:\/\/www.zocdoc.com\/resources\/blog\/article\/\/"},"modified":"2025-03-28T13:09:45","modified_gmt":"2025-03-28T18:09:45","slug":"how-zocdoc-works-for-patients","status":"publish","type":"post","link":"https:\/\/www.zocdoc.com\/resources\/blog\/article\/how-zocdoc-works-for-patients\/","title":{"rendered":"How Zocdoc Works for Patients"},"content":{"rendered":"<div style=\"text-align: center;\">\n<p><iframe loading=\"lazy\" title=\"How Zocdoc works for patients\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/3Bc8NIIiU_I?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">Watch the video to get a feel for patient experience firsthand and how providers can get the best results from Zocdoc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finding a new healthcare provider is challenging. Patients often struggle to gather the basic information needed to book an appointment. Whether it\u2019s via multiple online searches, surveying friends and family, or dialing several providers, patients spend unnecessary time and energy trying to figure out whether a provider can actually treat them, is in-network, and can see them quickly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s where Zocdoc comes in. Our platform gives patients everything they want all in one place, saving them precious time. Not only does this help practices attract the right patients, but it also helps them build trust and gain loyal patients, who show up for visits and return again and again (driving the greatest revenue). To get the best results and build trust with patients, it\u2019s crucial to understand what patients want and how Zocdoc delivers on their preferences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s a look at the Zocdoc patient experience in four steps:<\/span><\/p>\n<h2>Step one: Making it easy to find the right care<\/h2>\n<p><span style=\"font-weight: 400;\">Patients have three main concerns when looking for new providers:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Is this the right provider to treat me?\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Do they accept my insurance?\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Can I be seen quickly?<\/span><\/li>\n<\/ol>\n<p>Key takeaway: When patients come to Zocdoc, they can easily input the health condition, procedure, or specialty they\u2019re looking for, select their insurance from a drop-down menu, and add their location. This ensures they\u2019re shown providers who match all of their desired criteria.<\/p>\n<h2>Step two: Finding a provider they can trust<\/h2>\n<p><a href=\"https:\/\/www.zocdoc.com\/resources\/blog\/article\/new-patients-want-to-become-long-term-patients\/\"><span style=\"font-weight: 400;\">New patients want to become loyal<\/span><\/a><span style=\"font-weight: 400;\">, which means booking with trustworthy providers. It\u2019s a lot easier for a patient to go back to a provider they already know and trust than to find someone new every time they need an eye exam or get a sinus infection. This is great news for providers, since patients who return again and again drive the most revenue growth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Key takeaway: Ratings and verified reviews (which Zocdoc solicits directly from previous patients so you don\u2019t have to) are shown on each provider\u2019s profile. This helps build trust with patients and gives them the confidence to book, knowing they\u2019ve found a provider who is the best fit for their unique needs.<\/span><\/p>\n<h2>Step three: Booking an appointment, quickly<\/h2>\n<p><span style=\"font-weight: 400;\">Data shows new patients <\/span><a href=\"https:\/\/www.zocdoc.com\/resources\/blog\/article\/the-number-one-factor-that-contributes-to-patient-loyalty\/\"><span style=\"font-weight: 400;\">highly value speed to care<\/span><\/a><span style=\"font-weight: 400;\">. While the average national wait to see a primary care doctor is three weeks (and even longer to see a specialist), on Zocdoc the majority of patients are seen within 24-72 hours.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Key takeaway: Zocdoc\u2019s calendar automatically pulls real-time availability from providers\u2019 calendars, so patients can find a time that works for them and get in quickly. It\u2019s not only more convenient for patients since they can book any time day or night, but it also saves providers precious admin time.<\/span><\/p>\n<h2>Step four: Saving time and increasing attendance<\/h2>\n<p><span style=\"font-weight: 400;\">Time is valuable for both patients and providers. Having all of the necessary intake forms and insurance documentation submitted ahead of time is a win-win for both parties. What\u2019s more, patients appreciate helpful appointment reminders and the ability to quickly confirm their appointment online or by text.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Key takeaway: Zocdoc\u2019s platform automatically sends an email to patients with all of the appointment details and asks them to upload photos of their insurance card and any necessary intake forms. Reminders are sent for both appointments and any outstanding forms. Patients are also asked to confirm via email or text, reducing no-shows and improving attendance by 15%.<\/span><\/p>\n<h2>The bottom line<\/h2>\n<p><span style=\"font-weight: 400;\">Zocdoc gives patients everything they want all in one place so it\u2019s easy to find and book in-network care. With over 100,000 providers across 250 specialities, millions of patients come to Zocdoc every month to find a new provider.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ready to get started? <\/span><a href=\"https:\/\/www.zocdoc.com\/about\/enterprise\/?utm_medium=organicpro&amp;utm_source=TheScript&amp;utm_campaign=TheScript\"><span style=\"font-weight: 400;\">List your practice on Zocdoc today<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch the video to get a feel for patient experience firsthand and how providers can get the best results from Zocdoc. Finding a new healthcare provider is challenging. Patients often struggle to gather the basic information needed to book an appointment. Whether it\u2019s via multiple online searches, surveying friends and family, or dialing several providers, [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[113],"tags":[121],"class_list":["post-18351","post","type-post","status-publish","format-standard","hentry","category-patient-experience","tag-general-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Zocdoc Works for Patients - Practice Resources<\/title>\n<meta name=\"description\" content=\"This video shares the Zocdoc patient experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zocdoc.com\/resources\/blog\/article\/how-zocdoc-works-for-patients\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Zocdoc Works for Patients - 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