Very nice person. Would recommend to anyone in need of a urologist. I read many views on office staff not helpful or rude,, Very much on the contrary. Filled out forms, returned and was given timely view to doctor and health staff taking vitals and info. Was booked for future 6 month follow up visit. Had no problems and was very courteous trip to see my new urologist. I was worried over having a hassle,, but not even close to any type of problem. I think others have problem with their insurance and pass the problems on to the staff. and had no problems using my Medicare B and supplement F.