All the MAs, nurses, and other support staff are very polite, efficient and courteous. Any time I call with questions, Dr. Bootwalla's MA always calls me back promptly. Dr. Bootwalla finally diagnosed me after I saw another urogynecologist who was useless (Academic). I thought my problem was related to menopause but I was wrong. Once I read more about the condition she diagnosed, I realized I had been barking up the wrong tree. It's a chronic condition so I see her often for management of symptoms. She is great about getting me in on short notice. Especially when I am having pain. She never hurries me or rushes through my appointment. Always answers my questions without talking down to me. I have the utmost respect for her and would gladly recommend her to anyone with even a complicated list of symptoms.