What patients are saying
Overall rating
4.89
Average wait time
4.96
Bedside manner
4.99
“My PCP is very good in assessing about my health concern and gives me the best option first and set to checkout after 3months then we will see what works better to manage my health. ”
Boyd K.March 18, 2026
“I love my new PCP Dr. Lai! She’s so kind and she is very thorough. I am so happy to have a great PCP here! ”
April L.November 5, 2025
About Dr. Heidi Lai
Dr. Heidi Lai is board certified in family medicine and is with BayCare Medical Group in Seminole, Florida, where she sees patients age 18 and older. She received a Bachelor of Science degree from the University of California-Santa Barbara in Santa Barbara, California, earned a Doctor of Osteopathic Medicine from the Alabama College of Osteopathic Medicine in Dothan, Alabama, and completed a family medicine residency at HCA Florida Oak Hill Hospital in Brooksville, Florida.Dr. Lai focuses on holistic health and patient education and emphasizes the importance of understanding the interconnectedness of the body, mind and spirit. She builds enduring and trusting relationships and empowers her patients to take proactive steps toward improving their health, physical condition and overall well-being. Dr. Lai develops comprehensive treatment plans that consider all aspects of her patients’ health to help them achieve optimal health and wellness. She’s a member of the American Academy of Family Physicians. Dr. Lai speaks fluent Mandarin.
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Office location
Education and background
Practice names
Board certifications
- American Board of Family Medicine
Education and training
- Medical School - Alabama College of Osteopathic Medicine, Doctor of Osteopathic Medicine
- HCA Florida Oak Hill Hospital, Residency in Family Medicine
- University of California, Santa Barbara (Bachelor's)
Professional memberships
- American Academy of Family Physicians
Languages spoken
- English
- Chinese (Mandarin)
Provider's gender
Female
NPI number
1942888326
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.89
Wait time
4.96
Bedside manner
4.99
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
83 reviews
Most relevant
I love my new PCP Dr. Lai! She’s so kind and she is very thorough. I am so happy to have a great PCP here!
November 5, 2025April L.Verified patient
Dr Lai was awesome! I got seen super quick, but she was very friendly and through. Very happy to have her as my new PCP
May 1, 2025Jennifer B.Verified patient
This is my new primary doctor! I’m glad I was able to find her and schedule an appointment! Very happy so far!
March 26, 2025Initials hidden
Very caring, genuine doctors. All that work for Baycare are wonderful.
February 19, 2026Rachel C.Verified patient
Excellent physician that is knowledgeable and provides suggestions to maintain and improve health.
April 18, 2025Philip I.Verified patient
The office was clean. Staff was friendly and knowledgeable. Provider was on time and efficient
More than 1 year agoInitials hidden
Very friendly and attentive! I look forward to having her as my PCP.
December 15, 2025Chelsea P.Verified patient
The office was so friendly and the doctor listened to my concerns. Highly recommend!
May 6, 2025Julia M.Verified patient
Very happy to have found this doctor. Took her time and answered all my questions.
More than 1 year agoInitials hidden
Doctor was attentive and is addressing my concerns
June 9, 2025Carmen B.Verified patient
My PCP is very good in assessing about my health concern and gives me the best option first and set to checkout after 3months then we will see what works better to manage my health.
March 18, 2026Boyd K.Verified patient
Excellent visit on all counts.
November 5, 2025Celia E.Verified patient
The doctor was compassionate, ready to talk to, and friendly. Would highly recommend. The front office staff however were cold and aloof.
Less than 1 year agoInitials hidden
Great doctor to see as my general physician
October 3, 2025Stefan R.Verified patient
The office was very efficient. Dr. Lai was very personable, professional and explained topics completely and made it easy to understand. I would definitely go back and refer her to other people.
September 29, 2025Judi T.Verified patient
This was my first visit as a new patient , Dr Lia was very thorough about setting up test and making sure all my records are up to date! I was very pleased with the visit!
September 9, 2025Julia D.Verified patient
My doctor has outstanding bedside manners, she is a great listener, she is a phenomenal educator, providing options when applicable.
September 5, 2025Betzaida S.Verified patient
Very fast and efficient office! Dr. Lai is wonderful. She listened to my concerns and has a great bedside manner. Very happy with her as my new PCP!
Less than 1 year agoInitials hidden
The Dr. was very informative about everything and helped ensure I understood what we would be doing going forward. Super friendly and receptive!
June 16, 2025Initials hidden
I was very impressed with the office. It was very efficient and I had virtually no wait time. The physician was great! She was very approachable and personable.
Less than 1 year agoInitials hidden
Everybody was absolutely amazing. My dr immediately made me feel at ease and listened to all of my concerns without making me feel rushed. I 100% recommend this practice.
March 12, 2025Teresa B.Verified patient
Great!!
February 21, 2025Michaela S.Verified patient
I am new to the area so this was my first visit with Dr Lai. She was very nice, attentive, and easy to talk to. She listened to my medical history and asked questions to understand everything fully. I felt very comfortable speaking with her and I feel confident she will take every measure to make sure I stay healthy. Bonus points....no waiting.
February 6, 2025Tina R.Verified patient
I felt comfortable talking with Dr
Lai. She listened to my concerns, clarified some information and created a care plan. Iam happy with this doctor.
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How soon can I make an appointment with Dr. Heidi Lai?
Generally, Dr. Heidi Lai has appointments available on Zocdoc within 1 week. You can see Dr. Lai's earliest availability on Zocdoc and make an appointment online.
Is Dr. Heidi Lai accepting new patients?
Dr. Heidi Lai generally accepts new patients on Zocdoc. You can see Dr. Lai's earliest availability on Zocdoc and schedule an appointment online.
Does Dr. Heidi Lai accept my insurance?
Choose your insurance plan to verify if Dr. Lai is in-network.
Can I make an appointment with Dr. Heidi Lai online?
Yes, you can make an appointment online with Dr. Lai using Zocdoc. It’s simple, secure, and free.
What practice does Dr. Heidi Lai work with?
Dr. Heidi Lai works with BayCare Medical Group.
Where is Dr. Heidi Lai's office located?
Dr. Heidi Lai's office is located at 10799 Park Blvd, Seminole, FL 33772.
Which board certifications does Dr. Heidi Lai have?
Dr. Heidi Lai is certified by American Board of Family Medicine.
What are common reasons for patients to see Dr. Heidi Lai?
Dr. Heidi Lai frequently sees patients for Allergy Consultation, Annual Pap Smear / GYN Exam, Annual Physical, Arthritis, and Illness. You can see other visit reasons for Dr. Heidi Lai on their profile.
What languages does Dr. Heidi Lai speak?
Dr. Heidi Lai speaks English and Chinese (Mandarin).
How do patients rate Dr. Heidi Lai in reviews?
83 patients have reviewed Dr. Heidi Lai. The overall rating for this doctor is 4.89/5. They have a 4.99/5 rating for bedside manner and a 4.96/5 rating for wait time. You can read individual reviews and ratings on their profile.