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Dr. Geneva Cleveland, OD

Optometrist

Washington, DC

About Dr. Geneva Cleveland

If you are experiencing shortness of breath, chest pain or any other emergency, please call 911. Dr. Geneva Cleveland is an experienced and diligent optometrist serving the community of Washington, DC. Dr. Cleveland attended the University of Missouri-St. Louis, where she received her optometry degree. She completed her residency in primary eye care and vision rehabilitation at Northport Veterans Affairs Medical Center. Dr. Cleveland is a part of GWMFA Ophthalmology. She is certified by the National Board of Examiners in Optometry. During her consultations, Dr. Cleveland fully explains patients’ conditions and helps them choose the right treatment. She ensures that clients receive the best possible corrective vision prescriptions.

In-network insurances

  • AdvantageMD
  • Adventist Health
  • Aetna

Specialties

  • Optometrist

Practice names

Hospital affiliations

  • The George Washington University Hospital

Board certifications

  • National Board of Examiners in Optometry

Education and training

  • University of Missouri, St. Louis, Doctor of Optometry
  • Northport Veterans Affairs Medical Center, Residency in Primary Eye Care and Vision Rehabilitation

Professional memberships

  • American Academy of Optometry

Zocdoc awards

Rapid registration
See you again
Speedy response

Languages spoken

  • English

Provider's gender

Female

NPI number

1548575467

Overall rating
4.9
Recent reviews
Friendly staff and check-in went smoothly. I arrived early to complete paperwork and I was called within 10 min of myappointment time. Dr. Cleveland was professional, thorough, and answered my questions patiently. I would definitely return. Overall a very nice experience.
Friendly staff and check-in went smoothly. I arrived early to complete paperwork and I was called within 10 min of my appointment time. Dr. Cleveland was professional, thorough, andanswered my questions patiently. I would definitely return. Overall a very nice experience.
Initials hidden · July 30, 2019
Second time seeing Dr. Cleveland and I thought she and her nurse/assistant were great. Last time I found the office chaoticand busy with long wait times, but no problems with that this time around as a Friday afternoon appointment meant 2 people in the waiting room and I was taken back immediately and was even allowed to stay in the room after my eyes were dilated rather than having to go sit in the waiting room. Dr. Cleveland is professional, thorough, and efficient and you can definitely ask questions. Definitely noticed and appreciated that both she and her assistant wiped down all the equipment before asking me to put my face up against the machines; a lot of places don't do that -- or don't do it in front of you -- so I definitely appreciated that attention to detail and cleanliness.
Second time seeing Dr. Cleveland and I thought she and her nurse/assistant were great. Last time I found the office chaotic and busy with long wait times, but no problems withthat this time around as a Friday afternoon appointment meant 2 people in the waiting room and I was taken back immediately and was even allowed to stay in the room after my eyes were dilated rather than having to go sit in the waiting room. Dr. Cleveland is professional, thorough, and efficient and you can definitely ask questions. Definitely noticed and appreciated that both she and her assistant wiped down all the equipment before asking me to put my face up against the machines; a lot of places don't do that -- or don't do it in front of you -- so I definitely appreciated that attention to detail and cleanliness.
Initials hidden · March 10, 2019

Dr. Geneva Cleveland's office location

GWMFA Ophthalmology

George Washington Medical Faculty Associates

2150 Pennsylvania Ave NW, 1st Fl

Washington, DC 20037

Patient reviews for Dr. Geneva Cleveland

All reviews have been submitted by patients after seeing the provider. For more information about Zocdoc's review system, check out this FAQ.
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Based on 183 reviews
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183 reviews
Overall
Wait time
Bedside manner

Friendly staff and check-in went smoothly. I arrived early to complete paperwork and I was called within 10 min of my appointment time. Dr. Cleveland was professional, thorough, and answered my questions patiently. I would definitely return. Overall a very nice experience.

Source: Zocdoc
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Every person who helped me in the office was extremely kind and helpful!

Less than 3 months ago
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Very good eye doctor. Patient and very professional.

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Everyone that works there were professional and friendly.

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All are competent, efficient, and friendly. I am a longtime satisfied customer!!

Source: Zocdoc
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Second time seeing Dr. Cleveland and I thought she and her nurse/assistant were great. Last time I found the office chaotic and busy with long wait times, but no problems with that this time around as a Friday afternoon appointment meant 2 people in the waiting room and I was taken back immediately and was even allowed to stay in the room after my eyes were dilated rather than having to go sit in the waiting room. Dr. Cleveland is professional, thorough, and efficient and you can definitely ask questions. Definitely noticed and appreciated that both she and her assistant wiped down all the equipment before asking me to put my face up against the machines; a lot of places don't do that -- or don't do it in front of you -- so I definitely appreciated that attention to detail and cleanliness.

Source: Zocdoc
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Very professional and quick. Will be my eye doc going forward.

Less than 1 year ago
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Encountered hassle at the front desk about my insurance coverage. I had checked with my company before the appointment and was told I was 100% covered. She seemed skeptical about this for some reason and I personally had to call my insurance company in the waiting area to verify that I was covered before they would let me see the doctor. I had already done that at home, why would I need to do it again right in front of her? This delayed my appointment about a half hour and was random. The tech who got me started before seeing the doctor (her name began with a P) was very lovely and the best part of my experience, talking to her made me forget about the stress at reception for a while! Dr Cleveland was all business, we didn't have a personal connection. I agreed to dilating drops and she said she would come back 15-20 minutes afterwards so that my eyes could dilate. She ended up taking 30 minutes to return. Overall, the experience with her was ok but I will not be back due to the hassle at reception and all the waiting.

Less than 1 year ago
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Professional, explained all the tests in just enough detail. Great manner and I am already referring colleagues and friends....and I am in the health care standards business!

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Knowledgeable & friendly.

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She was awesome.

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I'm a geeky kind of person, and so is Dr Cleveland, and I mean that in a totally good way! I like to understand things from technical perspectives, and Dr Cleveland is very patient and helpful with answering those types of questions.

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It wasn’t terrible but she dialated my eyes without verifying whether or not I had a ride or not. When she mentioned it I was sure what she was going to do and afterwards I asked how long it would last and was told just a couple hours. It’s now five hours later and my vision is still blurry, I had to drive to pick my daughter up from school with my vision not clear. Also upon leaving the building the sun was burning my eyes I guess the drops made them extra sensitive to sunlight which I wasn’t informed of . I just felt like I was dismissed so quickly afterwards and no care was given to make sure that my post care was tended to.

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She was awesome

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Everything was perfect.

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Dr. Cleveland is a wonderful optometrist. Extremely knowledgeable and skilled, terrific in every way!

More than 1 year ago
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Great! Dr. Cleveland took the time to explain everything I needed to know about my prescription and what it was correcting for. She also answered all my questions and gave me her opinion of the store I was going to get my frames filled at. It was my first eye exam and I entered the appointment nervous, but Dr. Cleveland and Paulette made me feel very welcome and relaxed. I left with exactly what I needed a better understanding of my vision.

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I wish the dilation part of the exam were offered as an option. Three hours later, I still can barely work.

More than 1 year ago
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The doctor was nice, but I was meant to be the first appointment of the day and ended up waiting for over an hour and a half.

More than 1 year ago
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She is an AWESOME OPHTHALMOLOGIST!!! Very knowledgeable & bedside manner was IMPECCABLE!!!

More than 1 year ago
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No wait. Great service!

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Very thorough. Gave me a good script for glasses.

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Doctor Cleveland was very patient and professional, and so was the rest of the medical staff at her office. The only tiny small suggestion I would make is that they should correct the address. I was instructed to go to suite 2A (in my ZocDoc confirmation) while Doctor Cleveland is actually located on the first level. That created some confusion.

More than 1 year ago
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While the doctor was professional, the complete ineptitude of the billing department means I will not use this provider again. Moreover, I know the billing problems are not limited to me, because while I waited for my appointment, I overheard another patient complaining about inaccurate billing. I would rather use Lens Crafters or Costco, since at least billing is accurate and straightforward.

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Great bedside manner and helpful staff.

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Dr. Cleveland is a great doctor - went for a standard eye exam. Easy to get to the office.

Source: Zocdoc
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Dr. Cleveland was nice and had a good beside manner. I would not recommend her as an eye doctor though because of her staff and the way they handled my medical claim. An annual eye exam is covered under my insurance, but Dr. Cleveland coded my eye exam under a medical visit code (99202), rather than a vision exam code (92015). I was subsequently charged out of pocket for a standard eye exam. The medical exam code is valid, but cannot be processed by most insurances under vision coverage since it is a "medical visit" and not a "vision exam" . When I contacted Dr. Cleveland’s office they were unwilling to re-code the service using a code that could be processed by my insurance. It felt like they were superficially coding my visit as a medical visit as a way to make more money. Their manner over the phone was rude, dismissive and overall left a really terrible taste in my mouth. I ended up paying the bill out of pocket. I would 100% not recommend anyone using Dr. Cleveland or her office for eye care. There are plenty of other eye doctors in DC with nicer and more helpful staff who are willing to think about a patient's actual health vs. viewing a patient visit as another chance to make money.

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Dr. Cleveland was great. Call them to ask about what their prices are. They did not accept insurance of any kind to cover the contact lens appt (to determine prescription).

More than 1 year ago
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Dr. Cleveland is expert with hard to fit contacts. Thanks

More than 1 year ago
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Dr. Cleveland is excellent. The whole office from reception to her assistant and her are efficient, professional and considerate.

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I really like Dr. Cleveland, but I was astonished by my long wait and the fact that no one apologized for it.

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Very knowledgeable and professional.

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Dr. Cleveland is great. She listens to my concerns and has appropriate options and suggestions. She clearly knows what she's doing. The office staff, however, leave something to be desired unfortunately. The women (1 in particular) at the front desk for check-in/check-out could really use a lesson on customer service. It is because of them and them alone that I will strongly consider seeking care elsewhere despite my great experiences with Dr. Cleveland.

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Knowledgable, professional and friendly.

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Dr. Cleveland is always a pleasure to see - she's very good at what she does, has you in and out, and is a very sweet person as well, so you always feel comfortable.

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Dr. Cleveland and Paulette were as usual highly professional, pleasant, unrushed, and efficient. They both responded to all of my questions and gave different options regarding contact lens and eyeglasses. Highly recommended.

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She is excellent--very efficient and informative and pleasant.

More than 1 year ago
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IT was exactly what I hoped for and she made it as easy as possible. She even answered all my silly questions.

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Everyone at this office was so friendly and helpful, even at 7:30 in the morning! Dr. Cleveland was incredibly nice and professional, and I highly recommend her. Definitely making this my go-to spot for all eye health-related services.

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Dr Cleveland is a great listener and always makes me feel like she has all the time in the world with me even on busy days. Highly recommend.

More than 1 year ago
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Dr. Geneva Cleveland excels in her field not only because she is an outstanding ophthalmologist but demonstrates an exemplary degree of professionalism and compassion with a patient. -- I also want to acknowledge Paulette who for years ably. and efficiently manages all my contact lense orders

Source: Zocdoc
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Dr. Cleveland is always pleasant and takes time with you to be sure she understands your needs to make the right prescription for you. Very easy to talk to and readily answers any questions or concerns you may have.

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Great Eye Doctor. I haven't been to one since I detached my retina 15 years ago. Had pain in my other eye to see what was wrong. She was able to diagnosis it quickly and gave the names and pictures of the over the counter meds that would help. Im all about visuals. Everyone in the office is soooooo nice. At 7:00 am I dont usually expect people to be pleasant but it was a great atmosphere and I would definitely recommend.

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She listens to your concerns and asks appropriate follow up questions to be sure she is making the right recommendation for your vision needs.

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Dr. Cleveland was very knowledgeable. She offered advice and answered all my questions. I enjoyed her as a professional.

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Dr. Cleveland was great. She explained everything she was doing, what she was seeing and didn't lose her patience with me when I was flinching at eye drops and other instruments near my eyes. Unfortunately the front desk staff were really disorganized and because of this, my appointment was delayed and I waited a half hour before I was sent back to an examination room. They didn't tell me they needed the paperwork they gave me back and no one followed up when they were all busy chatting about office gossip.

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I was very satisfied with the experience!

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Reception is thorough and professional Paulette is a gem Dr. Cleveland explains everything and has a great personality

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Dr. Cleveland is great, caring and friendly. But the office staff was so careless... She didn't read the information I put down and kept asking questions. She also processed my payment wrong although I gave her my insurance card. I had to wait for 10 more minute for correcting while she noted that the wrong instruction was given by the patient... That's really irresponsible and annoying.

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She is very professional and thorough.

More than 1 year ago
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