What Zo can do for your practice
Zo helps your practice grow and operate more efficiently by taking on routine phone work:
Never miss a patient call. Zo answers on the first ring and can handle unlimited calls 24/7, so patients don’t hit a busy signal or sit on long holds.
Turn calls into booked appointments. Zo schedules new and existing patients directly into your EHR/PMS using your practice’s rules.
Route the right calls to your staff. Zo handles routine questions and scheduling, and passes more complex issues to your team for high-touch support.
Zo integrates with leading EHRs and is HIPAA-compliant and SOC 2 certified, with enterprise-grade encryption to keep every patient interaction secure.
Getting started with Zo
The quickest way to get started is to request a personalized demo with our team; we’ll learn about your practice and walk you through how Zo can help you capture more appointments over the phone.
Once you decide to move forward, your Zocdoc team will work with you to configure Zo around your phone flows and scheduling rules, and guide you through setup and testing so it works smoothly for staff and patients.
FAQs
How do I get started with Zo?
If you’re new to Zo, request a demo so our team can show you how Zo would work with your practice’s phone flows and systems.
How does Zo work on patient calls?
Zo uses conversational AI to answer calls, understand what patients need, and either schedule an appointment, share basic information (like hours), or route the call to your staff when needed.
Can Zo handle after-hours or weekend patient calls?
Yes. Zo is available around the clock — including evenings and weekends — to answer calls, book appointments into your EHR, and provide essential practice information when your front desk is closed.
How much does Zo cost?
Pricing varies based on your organization’s needs; your Zocdoc representative will walk you through pricing and options during your demo.
Which specialties and EHRs does Zo support?
Zo supports a wide range of specialties and can integrate with leading EHRs, while following each specialty’s scheduling needs and meeting healthcare security and compliance standards.
I already use Zo. Where can I see my call data?
If you already use Zo, you can monitor performance and review calls in your Zo dashboard. To learn more about Zo performance metrics and how to interpret them, reference the article “Understanding Zo Performance.”
Learn more about Zo’s capabilities, integrations, and customer results on the Zo by Zocdoc page.