If you have Zocdoc’s Book Online Button installed on your website, we recommend you update your outgoing phone messages to drive patients to book on your website.
You can update your phone greeting so patients can learn that they can book online if they call your office during off-hours, or even during normal business hours when there is no one to answer the phone.
Not only does this leave a great first impression for your office, but helps you:
Get bookings after hours: Patients can book appointments 24/7 using the Book Online Button on your website, ensuring you don’t miss out on a new appointment.
Spend less time on the phone: Less time on the phone means more time focused on patient care.
Provide a convenient booking experience: Our solution helps patients find in-network care that fits their schedule, driving more appointments for your practice.
Use our sample script below to ensure patients have all the necessary information they need.
Sample Script
Thank you for calling [PRACTICE NAME]. If this is an emergency please hang up and call 911. If you would like to schedule an appointment, please visit our website at [PRACTICE WEBSITE] and click “Book Online”. Our office hours are [HOURS], [DAYS]. For all other matters, please leave a message with your full name and phone number and we will return your call as soon as possible. Thank you!