Prime Psychiatry
4.36
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.36
Wait time
4.38
Bedside manner
4.39
Insurances accepted
99% of patients have successfully booked with these insurances
Anthem Blue Cross Blue Shield
Magellan Health
UnitedHealthcare
Blue Cross Blue Shield of Illinois
Aetna
Book an appointment for freeThe office partners with Zocdoc to schedule appointments
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Frisco
11330 Legacy Dr, Ste 103, Frisco, TX 75033
Insurances accepted
99% of patients have successfully booked with these insurancesAnthem Blue Cross Blue ShieldMagellan HealthUnitedHealthcareBlue Cross Blue Shield of IllinoisAetna
5 office locations
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Prime Psychiatry
At Prime Psychiatry, we are dedicated to providing tailored care grounded in evidence-based practices. Our comprehensive range of services addresses the diverse needs of our clients, spanning from children and adolescents to adults up to 65 years old. Whether it's psychiatric evaluations, medication management, innovative treatments like Transcranial Magnetic Stimulation (TMS) and Spravato, addiction therapy, or disability evaluations, we prioritize individualized support for every client.
**Important** After booking your appointment, a member of our team will contact you with any necessary forms and payment information. Your requested appointment time will be held pending confirmation and is not considered confirmed until you hear from our office. We will then finalize your appointment details and confirm your appointment date and time.
Patient reviews
All reviews have been submitted by patients after interacting with the practice.
Overall rating
4.36
Wait time
4.38
Bedside manner
4.39
Your trust is our top concern, so providers can't pay to alter or remove reviews. We also don't publish reviews that contain any private patient health information. Learn more here
680 reviews
Most relevant
Provider made me cry and refused to address and of my conditions
February 1, 2026Heather A.Verified patient
Great!!!
October 22, 2026Jace J.Verified patient
I felt like she listened attentively and guided me towards the appropriate approach. ??
October 5, 2026jacquelyn W.Verified patient
The doctor never showed up or sent the link for the virtual call. I called the office and no one answered.
April 1, 2026Phung T.Verified patient
She’s listening very carefully,that was good experience ????
March 31, 2026Eda Y.Verified patient
The provider did not send meds she prescribed to me to the pharmacy to be filled which was very weird to me.
June 6, 2026Rachel VVerified patient
timely did not rush me, explored many alternatives that would work with me and my schedule
January 22, 2026Amy S.Verified patient
Everything was great with the doctor. Zocdoc is difficult to schedule with because the appointment times aren't accurate so I was rescheduled multiple times.
Initials hidden
She is the first provider to have actually listened to me in a long time, couldn’t be more grateful for that.
June 17, 2026Sebastian B.Verified patient
Heidi was very knowledgeable, friendly, and took all of my concerns seriously. Overall, it was a great visit.
Initials hidden
Heidi was amazing! She was thorough, kind, and helped give me such hope. Highly recommed!
March 22, 2026Lauren J.Verified patient
False advertising regarding what to expect from scheduling.
July 17, 2026Isaac F.Verified patient
Heidi is wonderful and has been such a great help to me since I've started.
December 12, 2025Markevin W.Verified patient
The appt was cancelled 3 times, then moved out 2 weeks. What a totally pathetic experience, will never go there again.
Initials hidden
I feel heard and understood. She was very helpful and genuinely cared. I look forward to getting better with her help
January 22, 2026Esmeralda C.Verified patient
She was very compassionate, understanding and thorough. I felt at ease talking to . I would highly recommend her.
February 24, 2026Amanda B.Verified patient
The provider was absolutely amazing. She listened to my concerns and seem to have a sincere concern for my well-being.
December 2, 2025Larry I.Verified patient
My daughter really liked her and felt like she explained things very well! Highly
her
August 5, 2026Aimie J.Verified patient
Carmen is great and has helped me a ton. I will continue to see her and recommend her to other people.
February 17, 2026Initials hidden
Carmen is amazing. She has great compassion and understanding and she’s very thorough.
March 27, 2026Amanda B.Verified patient
Carmen is amazing and full of knowledge & very supportive. Highly recommend.
June 4, 2026Initials hidden
Highly recommended- walked away feeling immediate relief.
Michael T.Verified patient
One of the best experiences. My doctor was very helpful and kind!
Melisa R.Verified patient
Very thorough, patient and kind. Would highly recommend
Initials hidden
My appointment with the provider did not happen. Zoc doc shows open spots when the provider is at lunch and the office canceled my appointment.
October 14, 2026Jessica B.Verified patient
Great!!!
September 19, 2026Tyrus P.Verified patient
Zachary ensured what I needed and asked questions in a respectful manner.
Initials hidden
Loved my experience for the 1st time I felt seen and heard
October 1, 2026Ebony P.Verified patient
Great
September 10, 2026Rusty C.Verified patient
She creates such a safe space. From bedside manner to giving professional advice she is amazing. I really do feel cared for.
ABVerified patient
Very pleasant and thorough checkup. Punctual and professional.
June 9, 2026Tanya N.Verified patient
No one responded i even called them but no one answered.
December 15, 2025Maryam S.Verified patient
Very personable. Great listener. She also explained things very well! Looking forward to my follow up with her.
Malory S.Verified patient
Amazing provider!!!! Caring and truly took the time to really listen and understand.
December 31, 2025Initials hidden
The doctor listened to my problems and understood. She was very thorough
February 2, 2026Ashley L.Verified patient
Very knowledgeable and informing. Definitely recommend.
June 23, 2026Daevon B.Verified patient
Cherylonda is an excellent psychiatric provider. I recommend her highly!
December 17, 2025Laura G.Verified patient
Wonderful psychiatrist, very attentive and understanding
January 13, 2026Amber B.Verified patient
They do so much to make things easy and hassle free. Loved the communication and the ease of scheduling the appointment.
Initials hidden
I saw Louisa Collins and she was very good. She listened asked good questions and allowed me to ask her questions.
February 19, 2026Mary P D.Verified patient
My experience with Luisa was 5+star.
Very attractive to my needs and listened to everything I said.
July 20, 2026Glenn C.Verified patient
Luisa is not just professional she’s personal she knows? you and she helps everything feel better. She’s amazing.
March 18, 2026Michael O.Verified patient
Dr. Luisa is amazing. Attentive & dedicated to finding what is the right plan. She has helped so much!
June 30, 2026Michelle P.Verified patient
Great provider and very good listener to my concerns highly recommend
her .
June 8, 2026alma S.Verified patient
I called to verify appointment and booking because I was supposed to get a link. nothing was ever created. I did not even have an appointment on their end because they don't use zocdoc
October 20, 2026Initials hidden
Dr. Luisa was amazing and made me feel extremely comfortable. Normally, when i interact with a new therapist it feels like an interview but Dr. Luisa just felt very comforting.
September 22, 2026Jacob S.Verified patient
Excelente
September 15, 2026Debraling C.Verified patient
Awesome. Can't write enough nice things. I look forward to working with Melissa going forward. Thank you!
July 24, 2026Michael D.Verified patient
She was easy to talk with, put me at ease, was knowledgeable.
October 15, 2026John B.Verified patient
Melissa is a great listener most of all! She’s also very good at trying to understand how you feel mentally and physically. I feel very confident moving forward with her managing my medications.
October 23, 2026Patrick S.Verified patient
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