Zocdoc now helps you create or claim your Google Business Profiles directly within your Zocdoc account. Whether you’re starting from scratch or need to claim an existing profile, we’ll guide you every step of the way.
Before you start, make sure you:
Enable Book from Google in your practice settings.
Link your Google Business account with Zocdoc.
After you link your Google Business account, you will see all of your Zocdoc profiles, and whether they are connected to a Google Business Profile
Creating and Claiming your Google Business Profiles
Open the Google Business Profiles tab.
Identify missing Google Business Profiles, look for any provider or practice profiles labeled Not Connected.
Click Set up profile, Zocdoc will automatically check if a profile already exists for that location.
Claim or Create a profile
If a matching unclaimed profile is found, you’ll be given the option to claim it.
If no match exists or the match is incorrect, you can proceed to create a new profile.
Select a verification method offered by Google. Google will send you a verification code based on your selected method.
Enter the code in Zocdoc when prompted to complete the verification process.
Once verified, your profile’s status will update to Matched or Unmatched in the Google Business Profile table in Zocdoc.
If your profile is matched, then the "Book online" button on your Google Business Profile successfully links to your Zocdoc profile.
If your profile is unmatched, we were not able to link your Zocdoc profile to your Google Business Profile. This may be due to a configuration issue from Google, or the name, address, and/or phone number on your Google Business Profile not matching what is on your Zocdoc account. You may click Request match check to submit a request to the Zocdoc team to investigate.
Note: It may take Google 2 to 5 business days after your profile has been connected for your “Book Online” button to appear on your Google Business Profile.
Understanding your profile status
Status | Meaning |
Verification pending | Google is reviewing the profile information you submitted. |
Verification error | Google was unable to verify this profile. Please contact Google to finish setting up your Google Business Profile. |
Matched | Your Google Business Profile is visible in search and map results, and the “Book online” button links to your Zocdoc profile. |
Unmatched | Zocdoc was not able to connect with the Google Business Profile, either because:
|
Missing Google profile | Your Google account is linked, but there is no Google Business Profile associated with this location |
Action | Meaning |
Set up profile | Create or claim a Google Business Profile for this location using your Zocdoc information. |
View all actions | This provider has multiple profiles that require action. |
Contact Google | Google couldn't verify your Business Profile. You'll need to contact them directly to verify your profile. |
Request match check | Submit a request to Zocdoc to review why your Google Business Profile was not able to be matched. |