Practice Solutions is Zocdoc's connected front-office suite that helps practices drive more bookings and create a better experience for patients and staff. It brings together tools for scheduling, communications, intake, insurance verification, and analytics that work as one system.
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Turn more demand into booked appointments. Convert more demand with conversion-optimized Website Scheduling and AI Phone Scheduling that eliminates hold times, so patients can book instantly online or over the phone.
Keep schedules full with automated patient communication. Appointment messages and outreach campaigns help reactivate patients, reduce no-shows, and keep schedules full without adding more work for your team.
Reduce the admin work behind every visit. Collect patient information, verify coverage, and prepare patients before the appointment, so staff can spend less time on administrative work.
See what's driving growth and where to optimize next. Performance insights bring booking and marketing channel data into one clear view, helping you understand what is working, identify drop-off, and optimize growth across touchpoints.
Frequently Asked Questions
Who is Practice Solutions built for?
Practice Solutions is built for growing provider groups that want to capture more demand, reduce front-office friction, and improve visibility across patient access workflows. It is especially relevant for mid-market and large organizations managing multiple providers, locations, or patient acquisition channels.
How does Practice Solutions help drive more appointments?
Practice Solutions helps make more patient entry points bookable, including your website, Google Business Profile, phone line, and patient outreach. By reducing friction across online and phone scheduling, it helps more high-intent patients turn into booked appointments.
Does Practice Solutions replace my existing front-office team?
No. Practice Solutions is designed to support your team by automating routine workflows and reducing manual work. Your staff can spend less time on repetitive scheduling, intake, insurance, and patient follow-up tasks and more time on higher-value patient needs.
What products are included in Practice Solutions?
Practice Solutions includes connected tools across Website Scheduling, Zo AI Phone Assistant, Patient Communications, Intake & Insurance, and Performance Analytics. Additional capabilities include appointment messages, sms/email campaigns, reviews collection, insurance and benefits lookup, digital intake, and more.
How does Practice Solutions help us understand performance?
Practice Solutions brings scheduling and channel performance into a clearer view, so your team can understand what is driving bookings and where patients may be dropping off. These insights help provider groups optimize patient access, marketing performance, and operational workflows over time.