Zocdoc waives fees for some patient cancellations in good faith and monitors behavior from practices and patients to ensure a positive experience for our community. In some cases, you may not be charged if a patient cancels within 24 hours of making the booking, provided the appointment has not yet occurred. We may decline to waive all patient canceled bookings for a period of time if we detect unusually high patient cancellations.
You can reduce your patient cancellations by ensuring your account is set up to attract the right patients by:
Ensuring insurances listed are accurate
Listing only visit reasons that are applicable to your practice
Keeping availability up-to-date and manageable for providers’ schedules
Making sure any other relevant information about your practice (directions to your office, specific policies, etc.) is clearly communicated in your profile
Additionally, marking appointments for cancellations and no-shows accurately and in a timely manner helps us better identify bookings that are independently canceled by patients. If the appointment was canceled, be sure to mark the correct reason. If the patient doesn’t show up to the appointment, be sure to mark it as a no-show.