The Patient Choice badge helps providers stand out in search results and get more bookings. Follow these tips to help your providers qualify for the badge and keep it each quarter.
Average rating
Providers must have an average rating of 4.6 or higher from Zocdoc patient reviews. To help providers maintain high ratings:
Follow our best practices for appointment management.
Zocdoc automatically asks patients for feedback after their appointment. Encourage patients to leave a review, and have your office staff remind them at checkout.
Cancellation rate
Providers must keep their total cancellation rate under 30%. To help reduce cancellations:
Maintain accurate insurances and visit reasons and check your out-of-network and self-pay preferences, so the right patients find you in search results.
Review your age settings to help ensure you receive bookings from patients in your preferred age range.
Use lead time to give your office staff enough time to prepare for the appointment.
Follow our best practices for appointment management to make sure you have the information you need, and patients know what to expect.
Bookings and reviews
Providers need at least 5 bookings per quarter, and 5 total lifetime reviews from patients who booked through Zocdoc. Getting more bookings can help providers get more reviews. To meet both criteria:
Add all accepted insurances and visit reasons to appear in as many relevant searches as possible.
Set your working hours to as wide a range as possible to maximize the availability you show to patients.
While reviews requested from existing patients don’t count toward the Patient Choice criteria, they can boost your profile’s visibility on Zocdoc and help you get more bookings—helping you meet the booking criteria. Providers with 10+ reviews see 3x more monthly bookings than those with none.
Use online scheduling tools to make it easy for patients to book anytime, anywhere. Bookings and reviews from these sources count toward the Patient Choice criteria.
Try Sponsored Results, a paid advertising product on the Zocdoc Marketplace that helps grow booking volume by maximizing your visibility to patients in search. On average, practices see a 44% increase in new patient bookings after joining Sponsored Results.