As the role of Advanced Practice Providers (APPs) in healthcare continues to expand, Zocdoc offers various profile options to showcase your APPs’ availability based on your practice preferences. The two profile options available for APPs are:
Clinical Support Staff Profiles (not visible to patients on the public marketplace)
Clinical support staff profiles allow you to add your APP’s availability to Zocdoc without displaying them on the public marketplace. These profiles remain hidden from patients and won't show up in search results. Instead, available appointments for your clinical support staff are linked in the backend to the profile of another provider who is displayed on the marketplace (i.e., a doctor or primary provider in your practice whom the APP is under supervision of). When patients book an appointment with the doctor whom your clinical support staff is linked to, you can delegate the appointment to the clinical support staff.
For instance, if you have a 'Dentist' listed on our public marketplace with a linked 'Dental Hygienist' as a clinical support staff, and a patient schedules an appointment with the Dentist for a visit reason better suited for a Dental Hygienist (e.g., dental cleaning), our team can collaborate with you to synchronize the Dental Hygienist's availability from their clinical support staff profile for all relevant appointments.
APPs with a clinical support staff profile are eligible to receive star ratings from patients only (no reviews with comments) and all ratings received will appear on the linked provider’s profile.
Full Profiles (visible to patients on the public marketplace)
Full profiles for your APPs are set up the same way as profiles for your other providers on Zocdoc. APPs with full profiles are displayed on Zocdoc.com and the Zocdoc app, making them bookable by patients.
However, like clinical support staff, the availability of APPs with full profiles can also be associated with another provider in your practice.
Please note that some states may require that you provide additional supervisory agreements required during the onboarding process in order to set up a public profile for an APP.
Which profile option should I choose for my APPs?
Choosing between a clinical support staff or full profile for your APPs depends on your goals and practice preferences. Opt for a clinical support staff profile if your APPs need doctor supervision or you prefer your main doctors to be highlighted only. Full profiles are ideal if your APPs can accept patients independently, and you want to enhance their presence on Zocdoc.
How can I set up a Clinical Support Staff Profile for my APPs?
You can set up a clinical support staff profile the same way you set up a full profile for your other providers. When setting up a new profile, click on Providers and select Add providers choosing Clinical support staff.
Select the specialty of the clinical support staff you want to add.
Clinical support staff profiles require less information to set up, compared with full profiles:
Setup Component | Clinical Support Staff Profiles |
Name | Not required |
Profile photo | Not required |
Location | Required |
Specialty | Required |
Main provider (this is the provider that the clinical support staff will be linked to) | Required |
VRs | Not required; clinical support staff will have the same visit reasons as the main provider |
Insurances | Not required; clinical support staff will have the same insurance list as the main provider |