All of the reviews on Zocdoc have been submitted by patients after booking an appointment that the provider indicated they attended. We display two types of feedback: Zocdoc Patient Reviews and Partner Reviews. Our goal is to present reviews that are fair, accurate, and trustworthy. Two things set Zocdoc reviews apart from others:

• Our reviews come from real patients. On most platforms, reviews can be written by anyone – including people who’ve never actually seen the provider, or even by the providers themselves! On Zocdoc, every review is written by an actual patient. Zocdoc will only post reviews from patients who interacted with the practice they booked their appointment with.
• We show more representative feedback. We solicit reviews after each and every appointment, which generates a higher volume of reviews. This means that not only the extremely happy/unhappy outliers proactively leave reviews, which results in a more representative sample of patient feedback (good, bad, and in between) to help you find the right provider.

After each Zocdoc appointment, we ask patients for feedback about their experience. Following a moderation process, we share these reviews to help other patients find the provider they need. Zocdoc Patient Reviews are shown alongside Partner Reviews, which are collected by independent third-party survey providers who specialize in collecting patient feedback.

As part of our efforts to provide you with even more representative information from a variety of patients, we include Partner Reviews for some providers. These reviews are collected by independent third-party survey providers (like Press Ganey), who specialize in collecting patient feedback and take steps themselves to only solicit reviews from real patients. Partner Reviews are clearly designated as such, and we moderate all Partner Reviews for compliance with Zocdoc’s guidelines.

After you attend an appointment, you’ll receive an email from us asking for feedback. Just follow that link to review your provider. You don’t need to wait for the email, though. You can always sign into your Zocdoc account and click “Leave Feedback” for any healthcare provider on your medical team.You can leave a Zocdoc review up to 120 days after your appointment date.

Absolutely not! We want to create a useful, representative and reliable resource that you can depend on. That means we post positive reviews, negative reviews, and everything in between. Users can choose to post reviews anonymously, and as outlined in our Community Standards, providers are prohibited from unduly influencing reviews or taking negative action against users who leave a negative review. If a provider asks you to remove or refrain from posting a critical Zocdoc Review, please contact us.

Yes, we have an entire team dedicated to examining all reviews (including Zocdoc Patient Reviews and Partner Reviews) for compliance with our guidelines.

We’ll publish any review that in Zocdoc’s judgment adheres to our guidelines and Acceptable Use Policy and Community Standards. To give your review the best chance of being posted, make sure to avoid the following:

• Profanity: We won’t publish anything profane, vulgar, or otherwise offensive.
• Personal information: We take your privacy seriously! We won’t post reviews that include personally identifiable information such as your full name, phone number, email address, etc.
• Pricing specifics: It’s fine to state your opinion of whether a provider’s service came at a good price, but we won’t publish pricing specifics related to insurance coverage. These comments tend to reflect more on insurance providers than providers. However, you can include any fees that would apply regardless of insurance coverage (cash pay costs or concierge fees, cancellation fees, parking fees, etc)
• Accuracy of treatment or diagnosis: We encourage you to describe your feelings about the provider’s treatment of you as a patient, but we don’t publish claims about the accuracy of a provider’s treatment and diagnosis.
• Promotional content: We want our reviews to be as relevant as possible, so we don’t post reviews that promote a website, product, topic, or other item that is unrelated to the patient experience.

If you notice a review you believe may violate our Review Guidelines or Community Standards, please contact us. You can report questionable reviews, and always provide any specific evidence you have. We will remove a review if we determine it violates our Review Guidelines or Community Standards.

However, keep in mind that mere suspicion usually isn’t enough for removal, and that although you may suspect or believe a review is out of policy, we allow for a wide range of patient perspectives and our moderators may determine that it is not a violation of our Review Guidelines.

We care about you, and we want you to have the great healthcare experience you deserve! We moderate our reviews to ensure that we’re building a trustworthy, representative, reliable review system which is helpful to providers and patients alike.

A real, live person moderates each review, so it can sometimes take a few days. Thanks for being patient! Keep in mind that some providers have chosen not to display their reviews on Zocdoc. Don’t let this stop you from leaving feedback – we read each and every review, and we want to hear about your experience.

• Keep it relevant: Include the key points that you as a patient would be most interested in reading.
• Ask yourself: Would I see this provider again? Answering this question in your review is one of the best ways that other patients can gauge your overall sentiment about the provider.
• Consider the length: A short paragraph or two works great. Just make sure it’s easy for other patients to read!
• Be specific: In addition to stating how you feel about your experience with the provider, include why you feel that way. Specific descriptions of your experience help paint a clearer picture.
• Include details: Try to include any details that you think may be useful to another patient. For example, whether or not the office validates parking, whether it is located close to public transportation, and whether or not the office accepts credit cards are all great tips for future patients.
• Be authentic: Don’t use AI to write your reviews and don’t let providers tell you what to write.

Your reviews are helping create a better healthcare experience for millions of other Zocdoc users. Thank you for playing such an important role!