Smarter Patient Access Starts with AI Appointment Scheduling
Let Zo Handle the Scheduling—So Your Staff Can Focus on Care
Manual scheduling can't keep up with today's patient expectations. Our AI appointment scheduling solution Zo makes booking seamless for patients and effortless for your team. It listens, understands, and schedules the right visit in real time—24/7.
Key Benefits of AI Appointment Scheduling
Turn Every Call into a Confirmed Appointment
Whether it’s 10 a.m. or 10 p.m., patients can book visits instantly by calling your office. No waiting on hold, no staff interruptions—our AI appointment scheduler listens, speaks, and completes the appointment on the spot.
Handles Every Call—Even All at Once
The AI appointment scheduler can answer multiple calls simultaneously, giving every patient immediate support. High call volumes? No problem. Overflow and after-hours scheduling are covered without needing extra staff.
Real-Time Sync with Your Systems
Appointments are placed directly into your calendar using your existing workflows, tools, and provider availability. Insurance rules, visit types, and locations are all accounted for—accurately, every time.
Built with Patient Privacy in Mind
Your patients’ data stays safe. Our platform follows strict HIPAA protocols and uses secure technology to protect every voice interaction.
What Makes AI Scheduling Different?
It doesn’t just take messages—it completes tasks.
This isn’t a basic voicemail or menu tree. It understands natural language and carries out bookings just like a trained scheduler would.
No training wheels needed.
Plug it into your existing phone lines and systems—no overhauls, no complicated setup.
Patients love the convenience.
Calls are answered instantly, appointments are confirmed in one step, and patients don’t have to repeat themselves.
Experience Zo for Yourself
Want to hear how it sounds in action—or see how it fits into your workflow? Let us show you how AI appointment scheduling can elevate your practice.
Articles about Zo
ZO ranks #1 in Liine Inaugural AI Phone Agent Benchmarking
Zo, Zocdoc's AI phone agent, was just named the #1 converting AI phone agent by Liine.
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How AI is Changing Doctors Appointments
Zocdoc CEO makes a compelling cases for why healthcare can't afford to ignore AI - especially when it comes to the phone.
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4 Must-Haves When Choosing an AI Voice Agent
If you're evaluating AI voice agents to help your staff, it can be hard to separate flash from function.
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6 Lessons Learned from Early Adopters of AI Agents
These lessons highlight how AI has streamlined scheduling, improved patient access, empowered staff, and boosted operational efficiency across medical practices.
Read moreFrequently Asked Questions
An AI call assistant like Zo is a virtual front-desk agent that answers every patient call instantly, 24/7. It can book, reschedule, or cancel appointments, and handle routine questions—like office hours or directions—so your staff can focus on higher-value tasks.
An AI call assistant uses conversational AI to understand what a patient is asking, such as booking, canceling, or rescheduling an appointment. It connects directly to your scheduling system to check real-time availability, answers common questions like office hours or directions, and either completes the request instantly or transfers the call to your staff if the need is too complex.
Unlike static phone trees or clunky bots, this AI call assistant understands real speech, context, and intent. It holds a natural conversation—booking appointments, answering questions, and escalating calls when needed.
Absolutely. Zo can handle many patient calls simultaneously—so even during your busiest hours, no one is left waiting.
Yes. The platform is fully HIPAA-compliant and uses advanced encryption to secure every interaction.
You’re in control of the AI’s personality. You can set its voice and tone, choose the words it uses, and define backup replies. Plus, you can build escalation rules so that if a conversation goes off track, the call still stays aligned with your brand and smoothly transitions to your team when needed.