Introducing Zo, Your AI Call Assistant for Healthcare
Answer Every Call. Book More Patients. Stress Less. Missed calls mean missed opportunities. Our AI call assistant ensures your phones are always covered—offering a friendly, intelligent voice that helps patients get what they need right away. Whether it’s booking a visit, changing an appointment, or asking a quick question, it’s all handled automatically and accurately.
Why choose an AI Call Assistant
24/7 Coverage with Zero Hold Time
Even when your front desk is away or the office is closed, our AI call assistant answers instantly. It chats naturally with patients, figures out what they need, and takes care of it—no menus, no long wait times.
Smarter Workflows, Happier Staff
Let your team focus on high-touch care while the AI handles repetitive tasks. Routine calls like appointment reminders, reschedules, and policy questions? Covered. Urgent or complex issues? Instantly transferred to your staff.
Seamless EHR Integration
Appointments are scheduled directly in your practice’s system—no syncing, no guesswork. The AI call assistant aligns with your exact availability, provider rules, insurance preferences, and location-specific settings.
Built for Healthcare, Built for Trust
Security isn’t optional—it’s essential. Our digital receptionist is HIPAA-compliant, with encryption and safeguards to protect patient privacy. You set the rules; it follows them.
Capture More Revenue
No more missed calls or full voicemail boxes. Every call gets answered by the AI call assistant, and more patients get booked.
Boost the Patient Experience
People love how easy and conversational the AI feels—it’s like talking to a human, without the wait.
Reduce Operational Burden
Lighten the load on your front desk, avoid burnout, and get back time for the work that matters most.
Built to support your practice and specialty needs
Zo follows your scheduling rules and books directly into your EHR. It supports your provider and practice preferences allowing Zo to schedule according to your existing workflows.
- Dentistry
- Dermatology
- OB-GYN
- Orthopedics
- Pediatrics
- Primary Care & Family Medicine
- Urgent Care
Want to hear what Zo sounds like?
Reach out today for a tailored demo—see how this AI call assistant can work with your phones and scheduling tools.
Articles about Zo
ZO ranks #1 in Liine Inaugural AI Phone Agent Benchmarking
Zo, Zocdoc's AI phone agent, was just named the #1 converting AI phone agent by Liine.
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How AI is Changing Doctors Appointments
Zocdoc CEO makes a compelling cases for why healthcare can't afford to ignore AI - especially when it comes to the phone.
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4 Must-Haves When Choosing an AI Voice Agent
If you're evaluating AI voice agents to help your staff, it can be hard to separate flash from function.
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6 Lessons Learned from Early Adopters of AI Agents
These lessons highlight how AI has streamlined scheduling, improved patient access, empowered staff, and boosted operational efficiency across medical practices.
Read moreFrequently Asked Questions
An AI call assistant like Zo is a virtual front-desk agent that answers every patient call instantly, 24/7. It can book, reschedule, or cancel appointments, and handle routine questions—like office hours or directions—so your staff can focus on higher-value tasks.
An AI call assistant uses conversational AI to understand what a patient is asking, such as booking, canceling, or rescheduling an appointment. It connects directly to your scheduling system to check real-time availability, answers common questions like office hours or directions, and either completes the request instantly or transfers the call to your staff if the need is too complex.
Unlike static phone trees or clunky bots, this AI call assistant understands real speech, context, and intent. It holds a natural conversation—booking appointments, answering questions, and escalating calls when needed.
Absolutely. Zo can handle many patient calls simultaneously—so even during your busiest hours, no one is left waiting.
Yes. The platform is fully HIPAA-compliant and uses advanced encryption to secure every interaction.
You’re in control of the AI’s personality. You can set its voice and tone, choose the words it uses, and define backup replies. Plus, you can build escalation rules so that if a conversation goes off track, the call still stays aligned with your brand and smoothly transitions to your team when needed.