The AI Medical Receptionist that Never Misses a Call
Whether it’s booking a follow-up, canceling a visit, or confirming insurance, your AI medical receptionist takes care of it all—without needing a coffee break. It sounds human, engages intelligently, and stays on 24/7 to support your practice and your patients.
An AI Medical Receptionist Designed for Simplicity
Instant Response, Any Time of Day
Patients don’t have to wait for office hours or navigate a confusing phone tree. Your AI medical receptionist picks up immediately and gets right to work—scheduling visits, answering questions, and handling routine calls on the spot.
An AI Medical Receptionist Customized to Your Workflow
It’s not just a voice—the virtual medical receptionist knows your scheduling preferences, provider availability, accepted insurance plans, and visit types. Every call is handled with your practice’s unique rules in mind.
High Call Volume? No Problem
Your AI medical receptionist can juggle multiple conversations at once, so you’re never missing a call during peak times or after hours. It's like having an unlimited number of trained staff on standby—without the overhead.
Safe, Secure & Compliant
We know healthcare demands trust. That’s why our AI medical receptionist for doctors meets HIPAA standards, encrypts patient data, and only shares what’s needed—keeping every interaction confidential and protected.
The AI Medical Receptionist Advantage
Automate the Majority of Scheduling Calls
With Zo, Up to 70% of scheduling calls are resolved without human intervention. Let the system handle every incoming call—so your calendar fills even when your front desk is unavailable.
Happier Patients
Calls are answered quickly by the AI medical receptionist and conversations feel natural. Zo has an 83% satisfaction score.
Named the #1 Converting AI Phone Agent by Liine
New patient call-to-appointment conversion rate is one of the clearest, most objective indicators of scheduling performance in healthcare.
Reduced Admin Load
Repetitive scheduling tasks are taken off your staff’s plate so that they can focus on in-person care.
Built to support your practice and specialty needs
Zo follows your scheduling rules and books directly into your EHR. It supports your provider and practice preferences allowing Zo to schedule according to your existing workflows.
- Dentistry
- Dermatology
- OB-GYN
- Orthopedics
- Pediatrics
- Primary Care & Family Medicine
- Urgent Care
Want to hear what an AI medical receptionist sounds like?
See firsthand how Zo can simplify your front desk operations. Book a live demo and experience the impact for yourself.
Articles about Zo
ZO ranks #1 in Liine Inaugural AI Phone Agent Benchmarking
Zo, Zocdoc's AI phone agent, was just named the #1 converting AI phone agent by Liine.
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How AI is Changing Doctors Appointments
Zocdoc CEO makes a compelling cases for why healthcare can't afford to ignore AI - especially when it comes to the phone.
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4 Must-Haves When Choosing an AI Voice Agent
If you're evaluating AI voice agents to help your staff, it can be hard to separate flash from function.
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6 Lessons Learned from Early Adopters of AI Agents
These lessons highlight how AI has streamlined scheduling, improved patient access, empowered staff, and boosted operational efficiency across medical practices.
Read moreFrequently Asked Questions
An AI medical receptionist like Zo is a virtual assistant that answers every patient call instantly, 24/7, just like a front desk staff member. It can schedule, reschedule, or cancel appointments, share office information, and hand off to your team when a human touch is needed.
An AI medical receptionist like Zo is built specifically for healthcare practices. It answers every patient call instantly, understands requests like booking, canceling, or rescheduling, and connects directly to your practice’s scheduling system to follow provider rules on insurance, visit types, and locations. It also shares practical details such as office hours and directions, and because it’s HIPAA-compliant, it safeguards patient information while seamlessly escalating to your staff when human judgment is needed.
The AI medical receptionist is configured to your protocols and identifies urgent needs or requests for human support. When necessary, it immediately transfers the call to your team or routes it according to your escalation preferences—ensuring nothing critical falls through the cracks.
It goes beyond booking—it can reschedule, cancel, confirm visits, check hours, and direct patients to the right provider or department. Think of it as a virtual extension of your front desk.
Probably not. The voice is conversational and responsive, designed to sound human and empathetic. Many patients assume they’re speaking with a live team member.
Patients can speak the way they normally would—no need to memorize keywords or press buttons. The AI receptionist understands conversational language and responds accordingly, just like a trained receptionist would.
Not at all—an AI medical receptionist like Zo is designed to support your staff, not replace them. It handles routine, repetitive tasks such as answering calls, booking, rescheduling, canceling, and sharing basic office information, while your team focuses on higher-value work that requires empathy, problem-solving, and personal care.
Zo’s AI medical receptionist is built with patient privacy at its core. It safeguards sensitive information through encryption, rigorous permission settings, and detailed activity logs. All calls and data exchanges are handled in line with HIPAA requirements and healthcare security best practices.
AI medical receptionists combine advanced technologies like machine learning and natural language understanding to carry on natural conversations with patients. By interpreting spoken requests, they can respond in a human-like way—answering questions and guiding patients through scheduling tasks smoothly.