If you were charged a fee for your appointment, such as a copay, cancellation fee, or no-show fee, these charges are handled directly by the doctor’s office.
What should I do if I was charged?
Contact the doctor’s office directly. You can find their phone number in your booking email or in your Zocdoc account by clicking Prepare for appointment.
If something doesn’t seem right (for example, the office was closed or the doctor didn’t show), you can report the issue through Zocdoc.
Frequently asked questions
I was charged a no-show fee. Can Zocdoc help?
No-show fees are set by the doctor’s office. Contact them directly with questions. If you believe the fee is incorrect, you can report the issue.
How much will my appointment cost?
Zocdoc shows whether a provider is in-network or out-of-network. For exact costs, contact your insurance company or the doctor’s office.
How much is my copay?
For some appointments booked on Zocdoc, you may be able to see an expected copay or coinsurance. Your insurance company can confirm your copay amount.
Can I pay through Zocdoc?
No. Payments are made directly to the doctor’s office.
I was charged by the doctor’s office. Can Zocdoc help?
Zocdoc doesn’t manage billing between you and your doctor’s office. Contact the office directly about any charges. If you believe a charge is incorrect, you can report the issue.