In our conversations with practices, one thing is clear: they are strapped for time. Scheduling patients is consistently cited as a time-consuming and inefficient process. The good news is, it doesn’t have to be.
To automate patient scheduling, collect insurance, and facilitate appointments, Zocdoc offers these free practice solutions:
- Book Online Button, which offers online scheduling for your website with no booking fees
- Intake for collecting insurance cards, IDs, and your office forms
- Zocdoc Video Service, a fully integrated video service to support virtual visits
But don’t just take it from us. Hear firsthand how three of the more than 100,000 providers on Zocdoc have leveraged these tools to make scheduling seamless, freeing up valuable hours to focus on what matters most: patient care.
Get bookings 24/7 – even when your office is closed
Eye Q Optical is an eight-provider Optometry practice with the goal of growing their practice across their two locations.
Zocdoc features used: Book Online Button and Intake. Learn more.
“Zocdoc is very embedded in our practice workflow. The Book Online Button helps us get a lot of bookings overnight, when patients typically think about scheduling their appointments. It saves us hours in administrative work each day. This means we are able to spend more time with patients, which helps us build a trusting provider-patient relationship, creating a better experience. The Intake tool has also been really helpful with collecting patient information, and it’s convenient to access this information in the Inbox.”
Tips from the practice: “We used to get a lot of phone calls, but now we direct patients to schedule their appointments on our website. This is great because we have a lot of patients but not a lot of staff.”
Key takeaway: In 2023, nearly half (48%) of all Zocdoc bookings were made overnight, when the office was closed. Practices without 24/7 online scheduling could be missing out on appointments and spending too much time on administrative work.
Turn your website visits into bookings
Trend Healthcare is a 17-provider multi-specialty practice in a rapid growth phase. They’re focused on keeping their providers’ schedules as full as possible while ensuring patients receive the best physical and emotional care across their seven locations.
Zocdoc features used: Book Online Button. Learn more.
“We have been running digital marketing campaigns for years, which drives traffic to our website. The Book Online Button goes hand-in-hand with these campaigns. It provides a convenient way for the patients coming from these campaigns to book immediately with a provider.”
Tips from the practice: “Patients increasingly seek convenience, so cutting out unnecessary phone calls has been really helpful for our staff and patients.”
Key takeaway: Digital marketing campaigns can help drive patients to your website, and having a Book Online Button helps instantly turn those visits into bookings for both new and existing patients.
Spend more time on patient care and less time on the phone
Calo Foot and Ankle Specialists is a 2-provider podiatric practice with the goal of increasing the number of patient appointments.
Zocdoc features used: Book Online Button and Intake. Learn more.
“The Book Online Button has helped us schedule more patients, allowing us to grow our practice. While patients can call or email our office for appointments, the Zocdoc Book Online Button is more efficient as it allows patients to schedule an appointment immediately, and patients appreciate that convenience. We can easily collect insurance information, which saves us about 5-10 minutes per patient.”
Tips from the practice: “Patients do not want to wait long to be seen. With the time we’ve saved, we are able to provide better care to the patients in our office, such as coordinating referrals, without slowing down the practice.”
Key takeaway: You can save time on administrative work and spend more time on patient care with online scheduling. Patients who book online are automatically asked for insurance cards, ID cards and forms, and are sent appointment reminders.
Zocdoc allows patients to instantly book appointments with you from the top places they look for care, including the Zocdoc Marketplace and your practice’s website. Our Book Online Button helps your practice seamlessly turn website visits into bookings, even when your office is closed. Making it convenient for patients to book online saves your staff time, helps facilitate more new bookings, and fosters loyalty among existing patients. What’s more, patients who use the Book Online Button are automatically asked for insurance cards, IDs, office forms, and sent appointment reminders. This ensures you can spend more quality time with patients.