High call volumes, long wait times, and the operational strain of managing a busy contact center create inefficiencies that not only frustrate patients but also delay care. Today, we’re announcing Zo, an AI Phone Assistant, that answers calls instantly and books appointments directly into your EHR.
An extension of your team
Zo instantly answers the phone to schedule appointments directly into your EHR and passes off calls you want your staff or call center agents to take. Patients never wait on hold to book appointments and staff spend time with the patients who need it most.
Uses your scheduling rules and systems
Zo follows your scheduling logic and works with your existing phone system, call center software, and the top EHRs. Patients are serviced faster and their appointments are booked accurately directly into the systems your contact center and staff use today.
Operate at the top of your license
Today, Zo routes patients to the appropriate level of care. Nurse Practitioners handle routine appointments, while Medical Doctors focus on complex cases. In the future, Zo will proactively take steps to improve utilization by outreaching to patients who have a high likelihood to no-show.
Unify patient access – everywhere patients book.
Zocdoc powers scheduling across all of the top patient scheduling channels: the phone, your website, Google and Zocdoc.com. Manage practice and provider settings in one place to instantly update across all of your booking channels.
Whether you’re new to voice AI or seeking a better solution, reach out to our team to see what Zo can do for your practice.