Watch the video to get a feel for patient experience firsthand and how providers can get the best results from Zocdoc.
Finding a new healthcare provider is challenging. Patients often struggle to gather the basic information needed to book an appointment. Whether it’s via multiple online searches, surveying friends and family, or dialing several providers, patients spend unnecessary time and energy trying to figure out whether a provider can actually treat them, is in-network, and can see them quickly.
That’s where Zocdoc comes in. Our platform gives patients everything they want all in one place, saving them precious time. Not only does this help practices attract the right patients, but it also helps them build trust and gain loyal patients, who show up for visits and return again and again (driving the greatest revenue). To get the best results and build trust with patients, it’s crucial to understand what patients want and how Zocdoc delivers on their preferences.
Here’s a look at the Zocdoc patient experience in four steps:
Step one: Making it easy to find the right care
Patients have three main concerns when looking for new providers:
- Is this the right provider to treat me?
- Do they accept my insurance?
- Can I be seen quickly?
Key takeaway: When patients come to Zocdoc, they can easily input the health condition, procedure, or specialty they’re looking for, select their insurance from a drop-down menu, and add their location. This ensures they’re shown providers who match all of their desired criteria.
Step two: Finding a provider they can trust
New patients want to become loyal, which means booking with trustworthy providers. It’s a lot easier for a patient to go back to a provider they already know and trust than to find someone new every time they need an eye exam or get a sinus infection. This is great news for providers, since patients who return again and again drive the most revenue growth.
Key takeaway: Ratings and verified reviews (which Zocdoc solicits directly from previous patients so you don’t have to) are shown on each provider’s profile. This helps build trust with patients and gives them the confidence to book, knowing they’ve found a provider who is the best fit for their unique needs.
Step three: Booking an appointment, quickly
Data shows new patients highly value speed to care. While the average national wait to see a primary care doctor is three weeks (and even longer to see a specialist), on Zocdoc the majority of patients are seen within 24-72 hours.
Key takeaway: Zocdoc’s calendar automatically pulls real-time availability from providers’ calendars, so patients can find a time that works for them and get in quickly. It’s not only more convenient for patients since they can book any time day or night, but it also saves providers precious admin time.
Step four: Saving time and increasing attendance
Time is valuable for both patients and providers. Having all of the necessary intake forms and insurance documentation submitted ahead of time is a win-win for both parties. What’s more, patients appreciate helpful appointment reminders and the ability to quickly confirm their appointment online or by text.
Key takeaway: Zocdoc’s platform automatically sends an email to patients with all of the appointment details and asks them to upload photos of their insurance card and any necessary intake forms. Reminders are sent for both appointments and any outstanding forms. Patients are also asked to confirm via email or text, reducing no-shows and improving attendance by 15%.
The bottom line
Zocdoc gives patients everything they want all in one place so it’s easy to find and book in-network care. With over 100,000 providers across 250 specialities, millions of patients come to Zocdoc every month to find a new provider.
Ready to get started? List your practice on Zocdoc today.