« Back to Careers
Help Desk Technician
New York, NY
ZocDoc named #1 Best Place to Work in NYC by Crain's New York
Main Job Tasks and Responsibilities
| - | Onboarding new machines each week – Laptops and Desktops |
| - | Setting up online accounts for third-party SaaS solutions – e.g. Salesforce, Google Apps |
| - | Adding user accounts for Exchange and Active Directory |
| - | Activating and setting up Blackberry and ActiveSync devices for E-mail and Contacts |
| - | Troubleshooting all Level 1 and 2 technical issues for users of Laptops, Desktops and Mobile Devices |
| - | Ability to lead projects to improve workplace efficiency |
| - | Make strategic recommendations based on presentable research |
| - | Communicate effectively in-person, over the phone, through e-mail and instant message. |
Education and Experience
| - | 3+ Years in a Technical Support or Help Desk role |
| - | Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science or related field |
| - | Certifications are a plus |
Key Competencies
| - | Oral and written communication skills |
| - | Openness to learning |
| - | Customer-centric personality |
| - | Organizational skills |
OS and Application Knowledge
| - | Microsoft Windows 7 |
| - | Mac OS X Lion is a plus |
| - | Microsoft Office 2010 |
| - | SugarSync |
| - | Google Chrome and Mozilla Firefox |
| - | Antivirus – Symantec and AVG |
Our company is about to take off in a major way – want to get on?
