But it doesn’t. In their time of need, patients call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill.
In any other industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We help millions of people find and book healthcare providers who are right for them. With Zocdoc, they can choose in-network providers, highly rated ones, highly specialized ones, ones nearby, ones who can see them soon, ones who can see them virtually, or all of the above.
Doctors didn’t eat ramen in residency to become digital marketers. Zocdoc helps doctors easily reach the patients they want to serve, helping grow their practice. Which means doctors can be doctors, and patients can be patients.
A place where every type of patient can find every type of care. A place where they can see comprehensive providers and treatment options, with cost and quality info. A place where they can choose from a marketplace that is competing to serve them. A place where patients’ can keep and see their full medical history. A place where they can interact with their care team of doctors and nurses.
And that’s what we’re working on, every day.
