Questions about fees, scheduling, and visibility are often grouped together, which can make Zocdoc’s Marketplace seem more complex than it is.
Zocdoc gives practices clear pricing, visibility into how bookings are generated, and control over how new-patient demand is managed. There are no subscriptions or long-term commitments, and practices can adjust participation and visibility at any time.
Transparency and control for providers
Pricing, reporting, and scheduling tools are structured so providers can see what is happening and decide how they want to participate.
How Zocdoc gives providers transparency
Zocdoc participation does not require setup fees or subscriptions. Practices are charged a one-time fee only when a new patient books through the Zocdoc Marketplace.
Practices have clear visibility into pricing and performance through:
- A booking fee applied at the time a new patient books
- Monthly invoices with line-item detail by booking
- Reporting that shows booking source, outcomes, and spend
How Zocdoc gives providers control
Zocdoc gives practices tools to control availability, booking flow, and patient communication.
Calendar Integration
Calendar Integration syncs Zocdoc availability with a practice’s scheduling system so only bookable times appear in search. Calendar Integration supports:
- Real-time availability updates
- Schedule consistency with the native system
- Reschedules and cancellations when supported by the practice software
Inbox
Inbox is used to manage Zocdoc bookings and related patient communication. With Inbox, practices can:
- Confirm new bookings
- Review patient intake
- Send patient reminders
Where Practices Can Review Bookings and Spend
Zocdoc has clear reporting so practices can see how bookings are generated and how Marketplace spend is tracking. Performance data is available through the practice dashboard, with summaries on monthly invoices and booking-level detail in the Appointment Report.
This visibility allows practices to monitor booking sources, appointment outcomes, and Marketplace activity.
How Zocdoc prices bookings
Marketplace fees apply only to new-patient bookings made through Zocdoc. Our pay-per-booking model defines when fees apply and how cancellations are handled.
How sponsored results and partner sites work
Zocdoc offers optional programs that affect visibility:
Sponsored Results
Sponsored Results increase visibility within Zocdoc Marketplace search and are billed separately from booking fees. The average cost per booking for a billing period is at or below the provider’s selected bid.
Patient Reach Network
The Patient Reach Network expands practice visibility across partner sites. For certain partners, providers are enrolled by default and may opt out at any time. Bookings appear in Inbox and are managed like other Zocdoc appointments.
Bottom line
Zocdoc provides clear Marketplace pricing, defined visibility controls, and scheduling tools so practices can manage how and when new-patient demand flows to them, with full visibility into performance and spend.