What are Patient Reach Network bookings?
With Zocdoc’s Patient Reach Network, patients can instantly book with you across trusted sites like Google, Apple and insurance directories. These appointments are scheduled online through Zocdoc’s partner sites and can be managed directly from your Zocdoc account. The Patient Reach Network helps to expand your reach to patients that otherwise would not have found you through channels like Zocdoc Marketplace or your website. Learn more about the Patient Reach Network.
How to opt into the Patient Reach Network
All providers with a Zocdoc account automatically join the Patient Reach Network, where eligible. To opt out or confirm whether you have the Patient Reach Network turned on, please contact our Service team.
There may be some set up required to be listed on the partner site. For example, to be bookable on Google, you will need to create a Google Business Profile and connect it to Zocdoc.
Tip: Keep your availability updated in your Zocdoc Calendar or integrated EHR — this ensures patients can always book with you, wherever they’re searching for care.
How to manage appointments
Manage appointments that are booked through the Patient Reach Network directly in your EHR or on Inbox.
Learn more about managing appointments on Zocdoc.
FAQs
Which partners are in the Patient Reach Network?
Our partner sites range from search engines, insurance directories, and provider directories. They include Google, Apple, Bing, Healthgrades, Blue Shield of California, the Department of Veterans Affairs in partnership with Wellhive, MetroPlus Health, and others. Accessing our Patient Reach Network means patients can show up and book with you wherever they search for care.
How am I charged?
Pricing for bookings from the Patient Reach Network varies by the type of partner:
Insurance and medical device directories (Blue Shield of California, Veterans Affairs, MetroPlus Health, Invisalign, and others): All bookings are free.
Search engines (Google, Apple, Bing): All bookings are free
Ratings and review sites (Healthgrades): Bookings from existing patients and patients who search for you by name are free. You’re charged your standard booking fee when new patients discover you through a generic search (e.g. “dentist near me”).
How do I manage availability for these bookings?
You can manage bookings from partner sites the same way you do for Zocdoc Marketplace bookings. Simply manage availability from your EHR or Zocdoc calendar — updates automatically flow to partner sites. Your availability for patients booking on Zocdoc.com is the same availability that will show on partner sites across the Patient Reach Network.
Learn how to set up a calendar integration with Zocdoc. Note that some integrations may take a few business days to complete.
How long does it take to become bookable on partner sites?
How long does it take to become bookable on partner sites?
If you have a Zocdoc account with availability and are listed on the partner site, you are eligible to be bookable on the partner site. Depending on the partner, Zocdoc may automatically add your availability or it may refresh on a regular cadence that is unique to the given partner’s integration.
Make sure that you have completed any set up steps, if required. For example, you will need to create a Google Business Profile and can connect it to Zocdoc to be bookable on Google.
How is the patient notified of the appointment?
The patient will receive an email confirming the details of their upcoming appointment. If required, you can reach out directly to the patient with additional instructions for their visit.
How can I contact the patient?
If you need to contact the patient you can find contact information in the Patient details tab. Log into Zocdoc, go to Inbox, and select the booking. The appointment card will appear on the right. The Patient details tab contains the patient’s contact information, like their phone number and email address.
What if I need to cancel or reschedule the appointment?
To cancel or reschedule the appointment, visit Inbox.
What if the patient needs to reschedule or cancel their appointment?
If a patient needs to reschedule or cancel their appointment, they can do so online – either through the partner site where they initially booked the appointment or on their Zocdoc account, if applicable – or they can contact your office. In cases where a care coordinator has scheduled the appointment on behalf of the patient, your office may receive a call from the care coordinator.