Having trouble accessing your video visit? Check out these tips to try to resolve your issue.
Where do I get the link for my video visit?
Providers may use Zocdoc's video services or a third-party video platform.
If you booked a video visit with a provider using Zocdoc's video services: You'll receive a link in the email with your appointment details and in the appointment reminders you receive by email and text message. You can also access the link to join your visit in the Zocdoc app in your upcoming appointments.
If you booked a video visit with a provider using a third-party video platform: Your provider will send you a link to join the video visit directly. If you didn’t receive a link or can’t find it, please contact your provider directly.
My video visit link isn’t working and I’m having trouble entering the waiting room. What should I do?
If you’re trying to access the waiting room through the Zocdoc app, please make sure you have updated the app to the latest version.
Check that you have an internet connection.
Make sure your camera and microphone are enabled.
If you’re still having trouble, contact the provider directly.
I’m in the waiting room and it’s time for my video visit, but nothing is happening. What should I do?
Don’t worry. There may be a simple fix. Check to make sure you’ve done both of these:
Did you enable video and audio? The provider cannot start the appointment until these are enabled.
Have you checked your email to make sure the appointment wasn’t rescheduled or canceled?
It’s possible the provider is running late. Contact the provider directly if they are more than 10 minutes late.
If you’re still having trouble accessing your video visit, you can reach out to your provider or get in touch with the Zocdoc service team for help.