Zocdoc takes your data and privacy very seriously. We want all our users to feel confident that their information is safe and protected.
What data does Zocdoc collect?
At Zocdoc, we collect and store the information you provide when you search for a doctor, book an appointment, or leverage features in your Zocdoc profile. We may also include metadata from your mobile app or browser page to help us troubleshoot and improve our products.
How does Zocdoc safeguard data?
At Zocdoc, we are committed to the security and privacy of all Zocdoc users, from the person seeking care, to the doctor providing it. This means we’re always working hard to safeguard your data and continually earn your trust. We annually undergo industry standard security audits, such as SOC 2 and HITRUST, to maintain high standards.. Keeping your information secure is a top priority for us. Here are some of the ways we protect it:
Privacy and security training: Everyone at Zocdoc receives training to ensure that we stay focused on privacy and security. This includes privacy training that covers HIPAA (the Health Insurance Portability and Accountability Act, which establishes national standards for safeguarding protected health information), as well as additional employee training focused on information security.
Strong encryption: We employ industry standard technology to safeguard data and our technology is evaluated annually by third party auditors.
Secure storage: We use industry-standard security measures designed to help protect your information in transit and at rest. Our security practices are regularly reviewed and updated to help keep your data secure.
Expert auditing: Zocdoc works with outside experts to maintain high standards and rigorous security practices. We hire third parties to test our service and processes as part of our recurring penetration test program, in addition to our HITRUST and SOC 2 Type II audits.
Smart features: We build features that protect data on your end, too. For instance, we automatically sign you out of your account if you’re inactive and we lock your account if the wrong login code or password is entered too many times.
How does Zocdoc use and share data?
Zocdoc uses and shares data in various ways depending on what features of the product you utilize. For example, when you book an appointment, we share some information with your doctor to schedule your visit. This may include your name, insurance details, date of birth, visit reason, and chosen appointment time.
If you use Zocdoc’s Intake feature to fill out forms before your appointment, , we relay to your doctor, on your behalf, any information you voluntarily provide us. You can also choose to save this information to your Zocdoc account, so that it can be auto-filled in future forms.
In addition to sharing your data with your healthcare providers, we may also use and share your information as described in our Privacy Policy. For example, we may analyze de-identified data (which means data that is individually non-identifiable) or aggregated data to improve our product and deliver a better healthcare experience.
This article is intended to provide all Zocdoc users a helpful overview of our practices. For a more comprehensive and detailed description of how we collect and use your data, please review our Privacy Policy.
Where can I find more information about how Zocdoc handles data and privacy?
The following links provide specific information about our data and privacy policies:
Privacy Policy: Our policy on how we’ll use and protect your data.
Terms of Use: Your rights, responsibilities, and your relationship with Zocdoc and our providers.
Acceptable Use Policy: Guidelines for the appropriate use of our services.
If you have any additional questions about our data and privacy policies, you can contact us here.