If you want to stop spending on Zocdoc, that means you will not be able to receive discovery bookings from Zocdoc.com and partner sites. However, your login credentials will remain intact and you can continue to be eligible to receive free reputation bookings on Zocdoc and partner sites. You will be able to accept online scheduling for your website with your Booking Link, send forms and insurance card requests to patients, and use our video services.
How do I stop spending on Zocdoc?
Providers are only charged a discovery booking fee when Zocdoc helps a patient discover providers at your practice on Zocdoc.com and partner sites.
If you would like to stop spending on Zocdoc for all of your providers, you can pause your spend. This means you will not show up in discovery searches for a new provider on Zocdoc or partner sites. You will still be able to receive reputation bookings, which include appointments made by patients specifically seeking a provider through a partner site, returning patients booking through Zocdoc.com or the Zocdoc app, and patients using your Booking Link. To pause your spend on Zocdoc, go to Performance in the left menu, then choose Dashboard. Then click on Manage spend and select Pause discovery bookings to stop receiving discovery bookings across your practice.
If you would like to stop receiving any bookings for all your providers, including free reputation bookings, remove all availability for your providers. Here’s how to do that.
When you are ready to start using Zocdoc again, you can add availability and uncap your spend. Your Zocdoc login credentials will be valid while your spend is paused and if your availability is removed. You will still be able to log into your Zocdoc account at any time.
Can I pause spending for individual providers within my practice?
Pausing your spend applies to your entire practice, not individual providers. However, you can choose which providers or locations are eligible to receive discovery bookings by turning discovery bookings on or off for each one.
How do I close my Zocdoc account?
If you would like to permanently cancel or delete your Zocdoc account, please contact our service team.
How do I stop sending my forms to patients?
Here’s an article that will walk you through that.