Shortly after booking an appointment, patients receive communications from Zocdoc with their appointment details. Leading up to the appointment, patients are also sent reminders about the appointment, to complete intake and confirm their attendance. Want to learn more about how Zocdoc works for patients? Watch this video.
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After booking, patients are sent an email with details of their appointment. Selecting Prepare for your appointment will redirect them to a page with the appointment details, where they can add their insurance card images as well as forms and IDs, if you’ve requested them.

Right after patients book, Zocdoc sends a text message to patients to complete intake information via a secure link. By default, they will be asked to upload an image of their insurance card. You can also opt to request government IDs and to complete your office forms. 72% of new patients upload their information before the appointment. Learn more about setting your intake preferences.

Within a few hours of a patient booking an appointment, Zocdoc may also send a text message to remind patients to uphold their appointment time, or to cancel within the next 24 hours if needed.

Patients are sent reminder emails 7 days and 1 day before their appointment.

Zocdoc automatically sends a reminder 48 hours, 24 hours, and 90 minutes ahead of the appointment to patients who have not completed their intake requests yet, such as uploading images of their insurance cards, government IDs, and/or completing office forms. These will not be sent if the patient has completed all their Intake tasks.

All of your patients will receive a patient confirmation message via SMS and email 48 hours before the appointment, asking them to confirm their attendance. Learn more about patient confirmation messages.

Learn more about what Zocdoc does to prevent no-shows and cancellations.