Zocdoc sends patients several appointment reminders, starting a week ahead of their visit. In these emails, we remind patients of their user obligation to make every effort to uphold their confirmed appointments, and share our cancellation and no-show policy.
Email reminders
For bookings made 7+ days in advance, we send an email 7 days prior to the appointment
Patients are also sent an email 1 day before their appointment.
Text message reminders
The day of their scheduled visit, patients are sent a text message 3 hours prior to their appointment time.
Video visits receive additional reminders 15 minutes prior to and at the start of their appointment time.
Intake reminders
Zocdoc automatically sends a reminder 48 hours, 24 hours, and 90 minutes ahead of the appointment to patients who have not completed their intake requests yet, such as uploading images of their insurance cards, government IDs, and/or completing office forms. These will not be sent if the patient has completed all their Intake tasks.
How does Zocdoc hold patients accountable?
We take patient cancellations and no-shows very seriously. Zocdoc may limit, suspend, or terminate a user’s access to Zocdoc’s services if they no-show, reschedule, or cancel frequently, or violate our community standards.
Our Trust & Safety team may also block patients who are flagged by a provider for misuse or poor behavior, or who violate Zocdoc Community Standards. In addition to investigating reported patient accounts, the Trust & Safety team continuously monitors all Zocdoc accounts for unusual behavior on the site.
Help us make sure patients are held accountable:
Patients who violate Zocdoc Community Standards should be reported to our Trust & Safety team. Learn more about how to report patient behavior in your Zocdoc account.