In light of the recent spread of the novel coronavirus (COVID-19), the team at Zocdoc is quickly responding to the evolving needs of patients, providers, and the healthcare system at large. We remain committed to ensuring patients can safely navigate the healthcare system during this time of uncertainty.
As part of this nationwide effort, Zocdoc is now offering free chats with nurses to support patients’ questions related to COVID-19 or any other medical questions or concerns they may have. This service is powered by Nurse-1-1 and is completely free for patients, courtesy of Zocdoc. Patients in the U.S. can visit zocdoc.com/coronavirus and click “Chat with a nurse now” to ask their personal, health-related questions. From there, they’ll get real-time support from Nurse-1-1’s network of highly experienced licensed nurses, nurse practitioners, and physician assistants.
“At a time when the healthcare system is increasingly strained and public health efforts are focused on mitigating community spread, we feel it is our responsibility to quickly introduce new ways to help patients digitally access care,” said Oliver Kharraz, M.D., Zocdoc founder and CEO. “By teaming up with Nurse-1-1 and their experienced network, we can help patients instantly get free guidance on their health-related questions and concerns when they need support most.”
“Nurse-1-1 is a new way of delivering personalized, secure and immediate healthcare information and guidance to worried patients,” said Michael Sheeley, co-founder and CEO of Nurse-1-1. “We are proud to partner with Zocdoc to provide free chats through their platform with our network of over 750 nurses during a time when patients and families are struggling for answers.”
In line with Zocdoc’s mission to give power to the patient, this free offering aims to help patients quickly feel more informed and assured when it comes to their healthcare concerns – regardless of whether they’re at-risk, the ‘worried well’, or in good health. It also helps reduce unnecessary visits and calls to healthcare providers by giving people with non-urgent cases a fast, easy way to get healthcare information and guidance remotely.
Through Nurse-1-1’s network, nurses across the country are available seven days a week to chat for free via Zocdoc. Nurse chats will not result in a prescription, diagnosis, or be a replacement for visiting a provider. However, they will provide helpful guidance and follow up instructions.
Zocdoc has also expanded its offering for video visits across all 50 states, helping patients digitally receive medical advice, second opinions, prescriptions and referrals without leaving home. Most video visits cost $20 or less with insurance and $49 – $99 otherwise; all out of pocket costs will be paid directly to the healthcare provider. Video visits are also available through Zocdoc’s resource center: Helping Patients Navigate Coronavirus (COVID-19).
The team at Zocdoc will continue working to support patients’ access to care at a time when they need it most. For more details about how Zocdoc is keeping patients and providers safe amid COVID-19, click here.
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About Zocdoc
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc.com or our iOS and Android apps to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive checkups, fill out their paperwork online, and more. With a mission to give power to the patient, Zocdoc’s online marketplace delivers the accessible and simple experience patients expect and deserve.
About Nurse-1-1
Nurse-1-1 is an on-demand nurse chat that allows anybody to chat securely and immediately with a nurse 24/7 for healthcare information and guidance. Our mission is to provide accessible and compassionate healthcare to the billions of worried patients searching for information about their health concerns every day. With a network of over 750 highly experienced nurses, nurse practitioners, and physician assistants, we reach patients through personalized, live, text and photo-based nurse chats, providing trusted health information so they can make better decisions about where they should turn to for care. Visit nurse-1-1.com for more information.