4x more new patients than expected

4x more new patients from Zocdoc than expected

Dr. Clement Sun, primary care physician
Practice size: single provider, no staff

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A solo practitioner without staff wanted to lean on technology to reach new patients.

BACKGROUND

Dr. Sun has been a true one-person team since opening his practice in 2019. Rather than hire an office manager or a receptionist, he prefers to leverage technology to help his practice run more efficiently. In the past, he primarily relied on word of mouth and insurance directories to bring in new patients.

PROBLEM

Dr. Sun was doing everything himself, from taking vitals to scheduling appointments. Being stretched so thin made it hard to grow his practice. Sometimes he missed out on new patients simply because he missed their calls.

SOLUTION

Zocdoc was the ideal tech solution for Dr. Sun to grow his practice

More new patients

“I’m getting 4x more patients per week through Zocdoc than what I had expected.”

Being on the platform puts Dr. Sun’s name
in front of more potential patients. Upon signing up for Zocdoc, Dr. Sun thought he might get two new patients a week. Instead, he’s averaged eight to 12.

Patients can book anytime

“Zocdoc makes it easy for patients to schedule and reschedule appointments on their own.”

Automated scheduling lets patients book anytime of day or night. Missing calls is no longer a concern. Dr. Sun now asks all his patients to use Zocdoc.

Verified reviews

“Patients say they read reviews [of me] before booking. I didn’t realize they were that important.”

Zocdoc’s built-in review system helps drive results. Dr. Sun’s verified reviews from real patients strengthened his reputation and brought new patients to his practice.