Healthcare is personal. It should work for the patient, but it doesn’t. In times of need, patients are left to wait on hold, wait for an appointment, and wait for a bill.
In any other industry, this type of customer experience would be preposterous. But in healthcare, patients often have to accept the unacceptable. That’s not a bug in the system, it’s a feature of the industry. We think that needs to change.

We’re building a platform for better patient care. One where patients can choose the providers they prefer, get the treatment options they need, see transparent pricing, and track their health journey in one place. Introducing that key element of choice will make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. This will drive the quality of care up, while lowering the cost of care, over time.

Your stories are a critical part of changing healthcare and giving power back to patients. They can shine a spotlight on how tough it can be to navigate healthcare. They can illustrate the resilience of patients, and how much better their journey can be with the right tools.

Please share your story. It can help Zocdoc drive regulatory and legislative changes that put patients first.