Healthcare Provider Personal Data

Last Updated: March 4, 2026

THE FOLLOWING SUBSECTIONS APPLY ONLY TO HEALTHCARE PROVIDERS. IF YOU ARE A USER, PLEASE SEE THE USER PERSONAL DATA OF THE PRIVACY POLICY HERE.

Categories of Personal Data We Collect

Category of Personal Data

Examples of Personal Data Collected

Source

Third Parties With Whom We Share Data For Business Purposes

Personal Identifiers
  • First and last name
  • E-mail
  • Phone number
  • Mailing address
  • You
  • Third Parties
  • Service Providers
  • Ad Networks
  • Healthcare Providers
  • Insurance Providers
  • Health Information Exchanges
  • Parties You Authorize, Access or Authenticate

Demographic Data
  • Gender and/or gender identity
  • Age
  • Date of birth
  • Zip code
  • Race
  • Sexual orientation
  • Spoken language
  • You
  • Third Parties
  • Service Providers
  • Ad Networks
  • Healthcare Providers
  • Health Information Exchanges
  • Parties You Authorize, Access or Authenticate

Online Identifiers
  • IP address
  • IP address-based location data
  • Device ID
  • Domain server
  • Type of device/operating system/browser used to access the Services
  • You
  • Third Parties
  • Service Providers
  • Analytics Partners
  • Ad Networks
  • Third-Party Business Partners You Access Through the Services

Internet Activity
  • webpage interactions
  • Referring webpage/source through which you access the Services
  • Non-identifiable request IDs
  • Statistics associated with the interaction between device or browser and the Services
  • You
  • Third Parties
  • Service Providers
  • Analytics Partners
  • Ad Networks
  • Third-Party Business Partners You Access Through the Service

Other Identifying Information That You Voluntarily Choose to Provide

  • Personal Data in emails or letters you send to us
  • Personal information that you disclose over the phone, via SMS, or chat
  • You
  • Service Providers

Professional License Information

  • Professional licenses
  • Education history
  • Specialties and certifications
  • You
  • Third Parties
  • Service Providers

Sensitive Personal Information

  • Gender and/or gender identity
  • Race
  • Sexual orientation
  • You
  • Third Parties
  • Service Providers
  • Ad Networks
  • Healthcare Providers
  • Health Information Exchanges
  • Parties You Authorize, Access or Authenticate
  • Unique identifiers such as your account login and password
  • You
  • Service Providers

Categories of Sources of Personal Data

Categories of Sources of Personal Data

From You

When You Provide Information Directly to Us

  • When you create an account.
  • When you send us an email or otherwise contact us.

When Personal Data is Automatically Collected When You Use the Services

  • Through Cookies (defined below).
  • If you download and install certain applications and software we make available, we may receive and collect information transmitted from your device for the purpose of providing you the relevant Services. This includes information such as when you are logged on and available to receive updates or alert notices.
  • If you download our mobile application or use a location-enabled browser, we may receive information about your location and mobile device, as applicable.

From Third Parties

Service Providers
  • We may use service providers to analyze how you interact and engage with the Services, or to help us provide you with customer support.
  • We may use service providers to obtain information to generate leads and to create user profiles.

Analytics Partners
  • We may work with analytics partners to provide us analytics on website traffic or the usage of the Services.
  • We use this data to optimize and market our Services.

Government or Public Records
  • We may use government or other public records for onboarding or verifying Healthcare Providers.

Advertising Partners
  • We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our Services, advertisements, or communications.

Commercial or Business Purposes for Collecting Data

  • Providing, Customizing, and Improving the Services

    • Creating and managing your account or other user profile.
    • Producing invoices and billing statements for our clients.
    • Providing you with the products, services, and information you request.
    • Meeting or fulfilling the reason you provided the information to us.
    • Providing support and assistance for the Services.
    • Improving the Services, including testing, research, internal analytics, and product development.
    • Personalizing the Services, website content, and communications based on your preferences.
    • Fraud protection, security, and debugging.

  • Marketing the Services

    • Marketing and selling the Services.
    • Showing you advertisements, including interest-based or online behavioral advertising.

  • Corresponding with You

    • Responding to correspondence that we receive from you, contacting you when necessary or requested, including to remind you of an upcoming appointment, and sending you information about Zocdoc or the Services.
    • Sending emails and other communications that display content that we think will interest you and according to your preferences including notifying you about certain resources, Healthcare Providers, or services.

  • Legal Requirements

    • Fulfilling our legal obligations under applicable law, regulation, court order, or other legal processes, such as preventing, detecting, and investigating security incidents and potentially illegal or prohibited activities.
    • Protecting the rights, property, or safety of you, Zocdoc, or another party.
    • Enforcing any agreements with you.
    • Responding to claims that any posting or other content violates third-party rights.
    • Resolving disputes.

  • Onboarding Verification

    • Confirming providers have the necessary credentials to practice in the state where advertised.

How We Disclose Your Personal Data

In certain circumstances, we may disclose your Personal Data to the following categories of service providers and other third parties for the indicated business purposes:

Categories of Third Parties to Whom We Disclose Personal Data

Business Purpose for Disclosing Data

Service Providers

Payment Processors
  • Our payment processing partner (currently Stripe) collects your voluntarily provided payment card information necessary to process your payment.
  • Please see Stripe’s terms of service and privacy policy for information on its use and storage of Personal Data.

Security and Fraud Prevention Consultants

  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.

Hosting, Technology, and Communications Providers;

Fulfillment Providers;

Data Storage Providers;

Analytics Providers;

Insurance Verification Providers;

Staff Augmentation Personnel
  • To perform operational services (such as hosting, billing, fulfillment, data storage, security, insurance verification, web service analytics) and/or make certain services, features or functionality available to our Users.
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Short-term, transient use of Personal Data that is not used by another party to build a User profile or otherwise alter your user experience outside the current interaction.
  • Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.
  • Undertaking internal research for technological development and demonstration.
  • Undertaking activities to verify or maintain the quality or safety of our Services.

Selected Third Party Recipients

Analytics Partners
  • To track how users found or were referred to the Services and otherwise interact with the Services.

Ad Networks
  • Ad customizing and serving.
  • Auditing related to a current interaction and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.

Health Information Exchanges
  • Health Information Exchanges and related organizations that collect and organize User information (such as Regional Health Information Organizations) to make your information more securely and easily accessible to your Healthcare Providers. The goal of such organizations is to facilitate access to health information to improve the safety, quality, and efficiency of patient-centered care. More information on Health Information Exchanges can be found here.

Parties You Authorize, Access or Authenticate

Parties You Authorize, Access or Authenticate

  • We will share certain Personal Data if you choose to use any service to log in to the Services.
  • To meet or fulfill the reason you provided the information to us or otherwise authorize, including Users of our Services.