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Zocdoc Social Community Guidelines

Zocdoc’s mission as a company is to give power to the patient. We manage a number of social media channels, and aim to provide reliable, accurate information and support for our users on these channels. We strive to listen to feedback and share our insights or perspectives when appropriate.

Content Guidelines
If you post to one of our social media channels, or otherwise respond or comment on one of our posts, you are agreeing to abide by these Social Community Guidelines, which apply in addition to our Terms of Service and Acceptable Use Policy.

We’re proud to have a community comprised of passionate, intelligent people who believe in a better healthcare experience. We welcome your input and kindly ask that you share or contribute in a manner that is respectful to Zocdoc and our community. Here are some reminders about what we will not tolerate:

  • Threats of violence
  • Harassment or intimidation
  • Name-calling, attacking, discrimination or expressed hatred for others
  • Impersonating other people or organizations
  • Profane, obscene, inappropriate or abusive content
  • Inaccurate, misleading or otherwise inauthentic content
  • Encouraging or supporting behavior that is fraudulent, abusive, illegal or violent
  • Promoting/soliciting third-party sites or products
  • Sharing private information such as phone numbers, email or mailing addresses or other personal information

Our social media channels are public. When you post, comment, or respond on any of our channels, your name, likeness and social media handle will be visible. By posting comments or any other content on our social media channels, you grant us nonexclusive, worldwide rights to republish, redistribute or otherwise use this content in perpetuity in any way and in any media we see fit. If we re-use your comment, response, or post elsewhere, we may display your name, likeness and handle there as well.

Legal and Regulatory Issues
Healthcare is a sensitive topic that operates within a highly regulated industry. As such, there are certain nuanced topics we cannot or may be unwilling to discuss on Zocdoc’s social media channels. This means some discussions may need to be curtailed or redirected to a more appropriate venue. We reserve the right to do so at any time for any reason.

Moderation and Response
We take great efforts to monitor and respond promptly to comments and feedback, where appropriate, on Zocdoc’s social media accounts. However, please be aware that comments and responses that are not posted by Zocdoc on these channels contain the opinions and viewpoints of other users. We are actively moderating to make sure content complies with these Social Community Guidelines, but we are not responsible for the reliability or accuracy of any comments or other materials submitted by users.

Additional Considerations
We reserve the right to contact you if you comment, respond, or post any information on our social media channels. Your comment, response, or other posting may also be submitted to law enforcement if we have a good faith belief that disclosure of such information is reasonably necessary to detect and prevent fraud or to protect the safety of the public or an individual.

We reserve the right to reject or remove comments, responses or posts that do not comply with our Social Community Guidelines, and we may block or ban users/followers who violate these guidelines.

If you have specific questions about our Social Community Guidelines, you can contact us at service@zocdoc.com. We also encourage anyone who believes that our Community Guidelines are being violated to notify us at service@zocdoc.com.