Understanding
your bill

We'll make it quick.

At a glance

You're charged each time a new patient makes a booking via the Zocdoc app or website.

Swipe to see more

New Patient Existing Patient

Booked on
Zocdoc

$30-$110 per booking*
Depending on specialty/location

$0
Included in your annual license fee

Booked on
your website

$0
Included in your annual license fee

$0
Included in your annual license fee

*To see how much you pay per new patient booking, sign in to your dashboard and click View cost breakdown in the ‘How much did you spend?’ section.

The Details

1

You pay a booking fee when a new patient – someone who self-identifies as ‘new’ – books through the Zocdoc app, website or booking partner.

2

You’re charged when the booking is made, even if the patient no-shows or cancels 24+ hours after booking, or if the appointment hasn’t happened yet.

3

You don’t pay for existing patient bookings or bookings made through the Zocdoc Book an Appointment button on your website. They’re both included in your annual license fee.

Let's break it down

"Say your new patient fee is $70 per booking. Here's how we calculate the invoice you receive for booking made in the previous month."

Swipe to see more

New patient bookings
from Zocdoc

18

18 x $70 per booking

$1,260

Existing patient bookings
from Zocdoc

5

5 x $0 per booking

$0

Bookings from
your website

4

4 x $0 per booking

$0

Total

27

$1,260

Using your dashboard

All of this information (and more!) lives in one place.

Start by signing in.

To see…

A specific date range, click the box next to Details for on the far right side

A list of your bookings, including whether they were new or existing patients, click view details in the ‘Total bookings’ section. See below.

How much you pay per booking, click view cost breakdown in the ‘How much did you spend?’ section

See a list of your bookings

click view details in the ‘Total bookings’ section

Frequently Asked Questions

You can expect an invoice the first week of each month, which includes all new patient bookings through Zocdoc during the previous month.

You will be billed monthly for all of the new patient bookings you received from Zocdoc over the previous month. Typically, your bill will be posted to the billing page in your account on the first of the month. You can expect to see all bookings from the previous month included in your bill.

You’re charged as soon as a new patient books an appointment through Zocdoc, even if they end up rescheduling, no-showing, or canceling after 24 hours of booking. If they do cancel within 24 hours of booking, they’ll still count toward your New patient bookings from Zocdoc total, even though you weren’t charged for them.

You’re charged the new patient booking fee when the booking is made, not when the appointment happens. For example, you’ll see the fee for a booking made on Sept. 30 on your September bill, even if the appointment isn’t until Oct. 8.

You’ll be credited the prorated amount of your remaining contract. That credit will automatically be applied toward future bills.

Log into Zocdoc, then click on the gear icon on the top right of the page and click ‘Settings’ from the dropdown menu. On the Setting page click the ‘Billing’ tab. If you have any unused credit remaining, you’ll see it in the ‘View Your Invoices’ section.

Sometimes you may want to limit the number of new patient bookings you can receive. Your cap is the way you do this by setting the maximum amount of money you will spend in a given month. While this is the maximum you could spend in a month, you may spend less than this amount. The only bookings you will be billed for are the new patient bookings you receive, in addition to any other charges related to your Zocdoc account, such as your annual license fee or Sponsored Results.

You can see what your spending cap is set to in the Provider Dashboard. You control your maximum monthly cap and can adjust it at any time by following the below steps.

  • To increase your cap:
    • On the Performance page of your Provider Dashboard, go to the ‘How much did you spend?’ section and click ‘Edit cap’ in the bottom left.
    • Use the plus and minus buttons to increase your spending cap, which adjusts in units of your booking fee. You can see the maximum number of new patient bookings you may receive, given the cap you’ve selected.
    • Click ‘Save’.
    • You can also click ‘Increase cap’ from the top of your Provider Dashboard if you’ve reached your monthly cap.
  • To remove your cap:
    • On the Performance page of your Provider Dashboard, go to the ‘How much did you spend?’ section and click ‘Edit cap’ in the bottom left.
    • Click ‘Remove cap’ above the ‘Edit monthly cap’ section.
    • Click ‘Continue’.

Once your maximum monthly cap has been reached, to appear in Zocdoc search results for new patients and continue to receive new patient bookings, you will need to increase your monthly cap.

Sometimes you may want to limit the number of new patient bookings you can receive. You have the ability to set a maximum monthly cap, which can be changed at any time. Once your maximum monthly cap has been reached, you will no longer show up in search results and you will not receive any more new patient bookings that month.

  • To set a cap:
    • On the Performance page of your Provider Dashboard, click ‘Set a cap’ in the ‘How much did you spend?’ section.
    • Use the plus and minus buttons to set your spending cap, which adjusts in units of your booking fee. You can see the maximum number of new patient bookings you may receive, given the cap you’ve selected.
    • Click ‘Save’.
    • Click ‘Yes, continue’.
  • To edit your maximum cap:
    • On the Performance page of your Provider Dashboard, go to the ‘How much did you spend?’ section and click ‘Edit cap’ in the bottom left.
    • Click ‘Edit cap’ from your cap preview on the dashboard.
    • Use the plus and minus buttons to edit your spending cap, which adjusts in units of your booking fee. You can see the maximum number of new patient bookings you may receive, given the cap you’ve selected.
    • Click ‘Save’.
    • Click ‘OK’.

Cap changes go into effect immediately. If you set your max cap to an amount less than what you have already spent that month, then your cap change will go into effect the next month. In this instance, you will not appear in search results for your specialty and related visit reasons for the rest of that month and you won’t spend any more until your cap resets the following month.

Once your maximum monthly cap has been reached, you will no longer appear in new patient search results for your specialty or related visit reasons. To appear in searches from new patients and continue to receive new patient bookings again this month you can increase your cap by following the below steps:

  • On the Performance page of your Provider Dashboard, go to the ‘How much did you spend?’ section and click ‘Edit cap’ in the bottom left.
  • Use the plus and minus buttons to increase your spending cap, which adjusts in units of your booking fee. You can see the maximum number of new patient bookings you may receive, given the cap you’ve selected.
  • Click ‘Save’.

You can also click ‘Increase cap’ from the top of your Provider Dashboard if you’ve reached your monthly cap.

If you do not want to receive new patient bookings for a period of time, you can hide yourself from search. New patients will not be able to find and book with you if you hide yourself from search.

  • At the bottom of the Performance page of your Provider Dashboard, click ‘Need to pause?’.
  • Click ‘Yes, pause spending’.

To reappear in search, click ‘Turn spending on’ in any of the following places:

  • Top of the Performance page of your Provider Dashboard.
  • Bottom of the Performance page of your Provider Dashboard.
  • The ‘How much did you spend?’ section on the Performance page of your Provider Dashboard.

By setting your cap to $0, you will no longer show up in new patient search results on Zocdoc. This means you will no longer receive new patient bookings from Zocdoc. Your existing patients will continue to be able to book with you.