If you no-show, reschedule, or cancel appointments frequently, we reserve the right to limit or terminate your use of Zocdoc’s service. Read our cancellation and no-show policy.
If you believe your account has been locked in error, please contact us and we’ll figure this out together.
Frequently asked questions
Why is my account locked?
Accounts may be locked due to frequent cancellations, no-shows, rescheduling, or a potential violation of our Community Standards.
How do I get my account unlocked?
Account unlocks require review by our team. Contact us and we'll help.
My account was locked by mistake. What should I do?
Contact us and we’ll investigate.