Local Sales •
New York, NY
Manager, Strategic Account Management
*Please be advised before applying; this is a people management position that requires experience directly managing sales reps or account managers. If you are interested in client-facing account management, we encourage you to review and apply for the Account Manager position.*
In the Manager, Strategic Account Management role, you will lead a team of Strategic Account Managers who are responsible for a critical aspect of our revenue growth and retention. The group you will lead works to develop strategic growth opportunities for our high-value clients. You will partner with senior sales leadership to develop new strategies for a team that is redefining revenue growth at Zocdoc.
What You'll Do
- Develop and execute strategies tailored to client needs, team development, and revenue objectives
- Develop strategies to drive revenue growth through up-sells, product adoption and reducing churn.
- Contribute to team members’ development by helping to determine individually focused development goals; create opportunities for advancement towards those goals
- Identify ways to improve the team’s strategies, cadences and tools and iterate on solutions that make it easier for clients to work with us
- Determine hiring needs, manage team recruitment and make offers for qualified candidates, ensuring the team is well-matched and well-staffed
- Maintain pipeline and forecast reports for your team
- Leverage CRM data to understand team metrics and diagnose areas of improvement and best practices
- Report to sales leadership regarding team performance, progress toward team goals, and relevant personnel updates
- Work cross-functionally with other department leaders to advocate for customer needs
Qualifications
- MUST have a minimum of 2 years directly managing a team of sales reps or account managers
- Minimum of 2 year of account management or sales experience
- Proven past success in a consultative selling environment; SaaS experience a plus
- Experience with data analysis and reporting; Salesforce.com experience a plus
- A 4-year college degreee