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The AI-Informed Patient

How patients are using AI for medical advice — and why they’re not telling their doctors

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Hiding in plain sight

Patients are keeping their AI use to themselves — even though 77% of providers feel positively about it. The gap isn’t resistance. It’s a conversation that isn’t happening.

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Confident, not correct

AI makes patients feel sure about what to do next — even when the information isn’t reliable. 83% of providers say they’ve had to correct AI-sourced misinformation.

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Care can’t wait

70% of patients still prefer to talk to a doctor. But when care takes weeks and AI answers in seconds, patients are making rational tradeoffs.

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About the research

Most coverage of AI in healthcare focuses on the technology. This report focuses on the relationship between patients and providers — what they’re actually experiencing, and the gap between them.

Based on a national survey of 1,186 U.S. patients and 1,000 U.S. providers, commissioned by Zocdoc and conducted by Censuswide in February 2026.

For press inquiries, contact [email protected].

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